Customer Engagement Manager

🕒 il y a 1 mois

🏄 California – Distant

🏄 California – Remote

💵 $70 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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myKaarma

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2012

☁️ SaaS

🤝 B2B

💳 Fintech

SaaS • B2B • Fintech

myKaarma est une plateforme SaaS complète pour les concessions automobiles qui rationalise les flux de travail des opérations fixes, les communications avec la clientèle, la planification, l'enregistrement mobile, les inspections multipoints en vidéo, la gestion des véhicules de prêt et du transport, ainsi que les paiements et surcharges. L'entreprise fournit des outils alimentés par l'IA pour automatiser les communications sortantes et entrantes, des API et des intégrations avec les équipementiers (OEM) et partenaires, ainsi que des fonctionnalités de traitement des paiements pour simplifier le rapprochement et réduire les frais.

Description

• Own and Grow Client Relationships: Take full ownership of a defined book of business, driving platform adoption and dealership performance through data-backed strategy and regular check-ins. • Drive Product Engagement and Operational Excellence: Conduct high-impact remote consultations to elevate dealership performance across the full suite of platform solutions. • Deliver Client Success with Accountability: Be responsible for customer satisfaction, platform reliability, and timely delivery of insights and support for all accounts in your portfolio. • Partner Strategically Across Teams: Collaborate with the VP of Operations & Consulting and Director of Engagement to refine internal processes, identify new playbooks, and scale best practices. • Champion Continuous Improvement: Where necessary, apply a "Genchi genbutsu" ("go and see") approach to dive deep into dealer operations and recommend tailored strategies that yield measurable performance gains.

🎯 Exigences

• Bachelor’s or Master’s degree with 4–8 years of directly relevant experience in the automotive industry (dealership, vendor, OEM), consulting , or a similarly demanding, fast-paced environment. • Deep familiarity with automotive fixed operations —from appointment scheduling through payment processing. • A business degree from an accredited institution and/or equivalent hands-on experience in automotive operations or consulting roles . • A structured and thoughtful approach to solving complex challenges across technology, operations, and people. • Familiarity with well-established change management frameworks and experience applying them to guide clients through operational transformation. • Previous roles in fixed ops leadership , performance consulting , or success management are highly preferred. • You bring a tenacious, solution-oriented mindset—committed to building strong, trust-based relationships even in challenging circumstances. • Highly self-motivated and capable of operating with minimal oversight. • Strong intellectual curiosity and a passion for continuous improvement. • Proficient in identifying patterns, trends, and insights in performance data—and translating them into actionable recommendations. • Exceptional written and verbal communication skills. Able to craft compelling narratives and present findings to both technical and non-technical audiences.

🏖️ Avantages

• Flexible Work Environment : We embrace a high-performance, flexible structure that values freedom and responsibility. Our “Highly Aligned, Loosely Coupled” model empowers teams to innovate and continuously improve using data-driven insights. • Health and Wellness : Comprehensive medical, dental, vision, life, and disability benefits, along with wellness and telework stipends. • Time Off: Generous vacation time to recharge and balance life outside work. • In-Office Perks: Enjoy dog-friendly offices and unlimited snacks or refreshments onsite.