Family Success Manager

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

💵 $40 000 - $45 000 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🏆 Customer Success

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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InGenius Prep

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2015

📚 Éducation

👥 B2C

Education • B2C

InGenius Prep est une entreprise de conseil éducatif global spécialisée dans le conseil en admissions pour les études universitaires et de cycle supérieur. Avec plus de 150 anciens responsables des admissions provenant des 30 meilleures écoles aux États-Unis, InGenius Prep offre un accompagnement complet aux étudiants visant les universités prestigieuses, telles que les institutions de la Ivy League. Leurs services varient du mentorat académique et du tutorat par matière à la préparation aux tests et au conseil de carrière. InGenius Prep emploie une approche holistique pour développer le profil concurrentiel de chaque étudiant, en se concentrant sur la performance académique, le développement du leadership et la croissance personnelle. Présent dans plusieurs pays, InGenius Prep vise à aider les étudiants du monde entier à améliorer leur candidature et à obtenir une admission dans des écoles de haut rang.

Description

• Proactively establish long-term, positive communication relationships with parents and promptly report students' progress in academics, college applications, and related areas • Understand each family's concerns, communication preferences, and expectations; provide appropriate guidance and emotional support • Respond and coordinate immediately when issues arise so parents feel understood and supported • Based on changes in a student's learning path or new goals, assist in matching relevant support products such as courses, mentoring services, or external resources • Collect feedback and help optimize service processes to improve customer satisfaction and referral rates • Collaborate with college advisors, former admissions officer consultants, and program managers/teachers to ensure services meet family needs • When the coaching team develops a college counseling pathway, school-selection plan, or application strategy for a student, ensure family needs and considerations are communicated and reflected in the plan • Track key data such as service completion rates, parent communication records, and student status; proactively identify service risks and intervene to coordinate • Provide feedback on family needs to academic, curriculum, and operations teams • Coordinate information flow between internal mentors and external parents to ensure consistent messaging and a unified pace

🎯 Exigences

• Bachelor's degree or above; majors in Education, Psychology, Management, Communications, or related fields preferred • 2+ years of experience in education services, customer success, project management, or high-end client services • Excellent verbal and written communication skills; emotionally steady and able to handle high-expectation clients • Project-minded with clear logical thinking; able to prioritize across multiple tasks and continuously drive progress • Fluent in English, able to communicate directly with overseas mentors or parents • International education background or familiarity with U.S. undergraduate / Commonwealth admission systems is a plus

🏖️ Avantages

• Paid time off • Parental leave • Remote work flexibility • Professional development • Fun, collaborative work environment