Customer Success Manager

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Cloverleaf

Site WebLinkedInTous les Emplois

11 - 50 employés

👥 RH Tech

🏢 Entreprise

☁️ SaaS

HR Tech • Enterprise • SaaS

Cloverleaf est une entreprise dédiée à la construction d'équipes prospères grâce au Coaching Automatisé™. Fondée en 2017, Cloverleaf propose une plateforme qui offre des conseils de coaching personnalisés directement dans votre email, calendrier et applications de messagerie. L'entreprise valorise des valeurs telles que la persistance optimiste, la curiosité pour le développement et l'authenticité dans le travail d'équipe. Les solutions de Cloverleaf sont conçues pour aider les gens à mieux se comprendre et comprendre leurs collègues, favorisant ainsi des relations authentiques et améliorant la dynamique des équipes. Depuis sa création, l'entreprise a connu une croissance significative, visant à créer des cultures inclusives qui augmentent la productivité et l'épanouissement au travail.

Description

• Empower organizations to unleash the full potential of their people through a seamless, tech-enabled onboarding experience that blends human connection, smart automation, and measurable impact. • Own a diverse book of business across enterprise, mid-market, and coach/partner segments, serving as the primary point of contact and trusted advisor throughout the customer lifecycle • Build deep, multi-threaded relationships with HR leaders, L&D professionals, People Operations teams, and executive sponsors to understand their business priorities and organizational challenges • Act as a strategic consultant who maps Cloverleaf’s capabilities to customers’ existing workflows from onboarding programs and leadership development tracks to manager enablement, performance cycles, and engagement strategies • Develop and execute tailored success plans anchored to measurable business outcomes: reduced time-to-productivity, stronger collaboration scores, improved 360 feedback results, and more • Drive land-and-expand growth within each account: start with deep adoption in an initial team or use case, then leverage that success to expand into new business units, stakeholder groups, and initiatives • Collaborate cross-functionally with Implementation Specialists, Support, Sales, and Product to ensure seamless handoffs, resolve issues quickly, and relay customer feedback that shapes the roadmap

🎯 Exigences

• 3–5 years of experience in Customer Success, Account Management, or a strategic client-facing role within B2B SaaS • Demonstrated ability to manage and grow a portfolio of accounts with a land-and-expand approach owning renewals, identifying expansion opportunities, and driving revenue growth • Track record operating as a strategic partner with strong consultative and strategic thinking skills, with the ability to understand a customer’s business landscape and influence stakeholders at all levels • Outstanding written and verbal communication skills, with a confident customer-facing presence in business reviews, executive conversations, and cross-functional sessions • Ability to interpret and act on customer health data, usage analytics, and AI-driven insights (e.g., predictive churn signals, engagement scoring) to drive proactive account strategies • Experience guiding customers through organizational change, including stakeholder alignment, user adoption strategies, and embedding new tools into established workflows • Comfort operating in a fast-paced startup environment where resourcefulness, adaptability, and ownership are essential

🏖️ Avantages

• Flexible PTO and work schedule - with a minimum of 2 full weeks off per year • Company paid full benefits, including medical, dental, vision, life insurance, and more! • Recognition rewards and monthly stipend for wellness, technology, pet care, or student loans • Macbook and home-office set-up stipend • 401k benefits including a match with immediate vesting