Mid-Market Customer Success Manager

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

💵 $70 000 - $80 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

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EverCommerce

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2016

☁️ SaaS

🤝 B2B

🛍️ eCommerce

💰 Private Equity Round en 2019-07

SaaS • B2B • eCommerce

EverCommerce est la plateforme de commerce de services de premier plan, offrant des solutions SaaS intégrées, adaptées verticalement, à plus de 500 000 entreprises de services à l'échelle mondiale. Fondée en 2016, EverCommerce propose des solutions logicielles qui aident les entreprises à promouvoir leurs services, à rationaliser leurs opérations quotidiennes et à améliorer l'engagement client. La société se spécialise dans l'accélération de l'économie des services grâce à la transformation numérique dans plusieurs secteurs, notamment les services à domicile et sur le terrain, les services de santé, ainsi que le fitness et le bien-être. La technologie d'EverCommerce vise à accélérer la croissance, améliorer les opérations et augmenter la fidélisation pour les petites et moyennes entreprises, transformant la manière dont elles interagissent avec leurs clients grâce à des applications modernes numériques et mobiles.

Description

• Own a portfolio of mid-market healthcare customers, accountable for retention, expansion, and customer health • Develop deep expertise in our EHR platform, including clinical, operational, RCM, and payments workflows • Lead consultative, workflow-driven conversations to assess needs, identify gaps, and recommend best practices • Drive adoption and optimization tied to measurable business and financial outcomes • Own customer escalations end-to-end, serving as the single-threaded owner and coordinating with Product, Engineering, RCM, Support, and Sales • Proactively identify risk and implement mitigation plans • Lead Business Reviews focused on usage, workflow efficiency, and financial performance • Identify and manage renewal and expansion opportunities • Maintain accurate account health and forecasting in Salesforce (or equivalent CRM)

🎯 Exigences

• 4 – 7 years in Customer Success, Account Management, Healthcare Consulting, Implementation, or Support • Direct experience supporting or delivering an EHR platform • Strong understanding of EHR, RCM, and healthcare payments workflows • Proven expertise in escalation management, including executive-level situations • Strong cross-functional partnership skills and ability to influence without authority • Technical aptitude and comfort getting deep into workflows and data • Excellent communication and stakeholder management skills • Preferred Background in healthcare billing, claims, or practice operations • Experience supporting mid-market healthcare organizations • Familiarity with healthcare financial KPIs (AR days, denial rates, collections) • Salesforce and Customer Success tooling experience

🏖️ Avantages

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Continued investment in your professional development • Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend. • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program