Senior Manager, Client Success

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

💵 $125 000 - $150 000 / an

⏰ Temps Plein

🟠 Senior

🏆 Customer Success

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Verndale

Site WebLinkedInTous les Emplois

201 - 500 employés

🤝 B2B

🛍️ eCommerce

B2B • eCommerce

Verndale est une agence d'expérience numérique qui aide les organisations à concevoir, construire et optimiser les sites web, les plateformes d'expérience numérique (DXP) et les solutions de commerce. Elle fournit des services dans le domaine des CMS & DXP, du commerce (y compris Shopify et BigCommerce), du design & UX, du marketing digital, des données & analyses, des services gérés, et des intégrations Salesforce, avec un accent sur la personnalisation, l'optimisation des performances et la croissance mesurable des revenus. Verndale sert ses clients professionnels dans divers secteurs et soutient à la fois les initiatives de commerce B2B et D2C.

Description

• Manage a strategic client portfolio typically representing $3M–$8M in annual revenue. • Own revenue growth, retention, and overall account health within the portfolio. • Serve as senior relationship lead across multiple client engagements. • Identify expansion opportunities across client organizations. • Build trusted relationships with senior client stakeholders. • Act as a strategic advisor connecting Verndale capabilities to client priorities. • Facilitate strategic conversations around digital initiatives. • Maintain strong communication between clients and internal teams. • Orchestrate the end‑to‑end client experience across strategy, delivery, technology, and creative teams. • Ensure alignment between client goals, account strategy, and delivery execution. • Coordinate cross‑functional teams to deliver cohesive client outcomes. • Anticipate and mitigate risks affecting the client experience. • Lead upsells and cross‑sell opportunities within accounts. • Support proposal development and client presentations. • Collaborate with business development leaders on account expansion. • Monitor revenue growth, forecasting, and margin health. • Lead renewal and pricing discussions. • Maintain accountability for financial performance of accounts. • Mentor Client Success Managers and other client‑facing team members. • Lead cross‑functional collaboration across delivery teams. • Contribute to best practices within the Client Success organization.

🎯 Exigences

• 8–12 years of experience in client success, account management, or consulting environments. • Experience managing multi‑million‑dollar client portfolios. • Strong commercial and financial acumen. • Bachelor’s degree required. • Up to 25%-50% travel. • Successful candidates must be able to travel freely to client locations in the United States and Canada.

🏖️ Avantages

• Generous paid company holidays, vacation, and paid sick time to every employee starting on day one. • Top-of-the-line Health Insurance, plus monthly perks customized to meet individual employees’ needs. • Support a healthy work/life balance. • Fully remote enabled and embrace the evolving definition of the workplace.