Operations Manager

🕒 il y a 3 mois

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The Public Interest Company

Site WebLinkedInTous les Emplois

11 - 50 employés

⚕️ Assurance santé

🤖 Intelligence artificielle

🤝 B2B

Healthcare Insurance • Artificial Intelligence • B2B

La Société d'Intérêt Public est une entreprise de recouvrement dans le secteur de la santé qui utilise la science des données prédictives et l'IA/ML pour identifier les réclamations qui auraient dû être payées par des assureurs tiers, et pour récupérer ces fonds pour les payeurs. Elle collabore avec des régimes de santé, des groupes de prestataires porteurs de risques, des employeurs auto-assurés et des organisations du secteur public en utilisant un modèle de contingence tout en bénéfice qui minimise le risque pour les clients. L'équipe associe des scientifiques de données au niveau doctorat, des fondateurs expérimentés et des avocats pour fournir une identification technologique accompagnée de stratégies juridiques et de recouvrement inflexibles, avec un accent sur le retour des fonds dans le système de santé sans friction pour les membres ni délai de mise en œuvre.

Description

• Own Recovery Operations efficiency end-to-end: Map, analyze, and continuously improve workflows across Case Management and Litigation to increase throughput, reduce errors, and improve resolution rates. • Build no-code and low-code operational products: Design and deploy workflow automations, decision tools, and process enhancements using no-code platforms — reducing manual effort and enabling the team to scale without headcount growth. • Drive systems integration and optimization: Build and maintain integrations, automations, and optimizations across recovery operations platforms, including FileVine, Infotrack, and other legal tech tools — ensuring seamless data flow and operational consistency. • Lead process design and documentation: Create and maintain runbooks, SOPs, and process libraries that serve as the operational backbone for Case Management and Litigation teams. • Identify and eliminate bottlenecks: Proactively surface inefficiencies across the recovery lifecycle and lead cross-functional efforts to resolve them with durable, scalable solutions. • Support FileVine enablement: Ensure FileVine is properly configured, consistently adopted across teams, and optimized for collaboration with outside counsel and internal legal operations. • Collaborate cross-functionally: Partner with Case Management, Legal, and Product/Engineering teams to translate operational needs into system improvements and engineering requests — with clear requirements and measurable outcomes. • Manage and prioritize the operations improvement backlog: Maintain a structured pipeline of improvement initiatives, balancing quick wins with longer-term systems investments.

🎯 Exigences

• 3+ years of experience in operations roles with a focus on process improvement, workflow automation, or systems optimization. • Demonstrated ability to build no-code or low-code solutions (e.g., Zapier, Make, Airtable, or similar platforms) that solve real operational problems at scale. • Experience configuring, optimizing, or administering legal tech or case management platforms — FileVine, Infotrack, or comparable systems preferred. • Strong systems thinker: able to understand complex workflows, identify leverage points, and design solutions that hold up as volume grows. • Comfortable operating in ambiguous environments — you define the process when none exists and improve it when it does. • Previous startup or high-growth company experience strongly preferred. • Legal operations, litigation support, or healthcare claims experience strongly preferred but not required. • Excellent written and verbal communication skills; able to document complex workflows clearly and coordinate across technical and non-technical stakeholders. • Data-driven approach to measuring operational performance and validating improvements.

🏖️ Avantages

• Health insurance • Flexible work arrangements