Senior Director, Product Strategy

🕒 il y a 2 mois

🇺🇸 États-Unis – Télétravail

💵 $183 500 - $305 800 / an

⏰ Temps Plein

🟠 Senior

👔 Directeur

👻 Score fantôme 45%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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The Cigna Group

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1982

🏥 Santé

⚕️ Assurance santé

💊 Pharmaceutique

Healthcare • Healthcare Insurance • Pharmaceuticals

Le Groupe Cigna est une entreprise mondiale de santé engagée à améliorer la santé et la vitalité de ses clients, assurés et patients. Avec ses deux divisions, Cigna Healthcare et Evernorth Health Services, l'entreprise se concentre sur l'amélioration de la qualité de vie grâce aux services de santé et à la gestion des prestations pharmaceutiques. Le Groupe Cigna est dédié à des pratiques éthiques dans le domaine de la santé et de l'intelligence artificielle, et s'efforce de créer des changements positifs dans le système de santé. Il met également l'accent sur ses responsabilités environnementales, sociales et de gouvernance (ESG), visant à promouvoir l'équité en matière de santé et à stimuler l'innovation dans la prestation de soins de santé.

Description

• Establish and lead enterprise digital strategies focused on OpEx reduction, digital containment, call deflection, channel optimization, conversational AI, and analog-to-digital transformation • Identify high-value opportunities that can scale across lines of business and customer journeys • Translate business priorities into strategic roadmaps, investment recommendations, and measurable outcomes • Develop long-term strategies aligned with customer, business, and enterprise objectives • Lead cross-functional prioritization efforts and align investments to the highest-value opportunities • Define business cases, success measures, and value realization frameworks • Guide tradeoff decisions across competing priorities to maximize enterprise impact • Ensure initiatives improve customer experience, operational efficiency, and business performance • Lead strategies leveraging AI, data, automation, and personalization • Accelerate adoption of AI-assisted experiences and intelligent channel engagement • Monitor market trends, emerging technologies, and customer expectations • Partner with enterprise teams to scale reusable capabilities across customer experiences • Define end-to-end channel strategies across digital and non-digital touchpoints • Improve digital adoption, containment, and customer self-service experiences • Optimize customer journeys and reduce friction across experiences • Serve as a strategic advisor to senior leaders across product, engineering, operations, customer engagement, and business organizations • Align stakeholders around enterprise priorities, value measures, and execution plans • Strengthen governance, accountability, and decision-making processes • Drive collaboration across matrixed teams to accelerate execution and enterprise scale • Leverage customer, operational, financial, and behavioral data for strategy and investment decisions • Evaluate performance against business outcomes and success measures • Refine prioritization, roadmap decisions, and strategic investments using insights • Champion measurement, experimentation, and continuous improvement • Lead and develop a high-performing strategy team • Foster innovation, accountability, collaboration, and customer focus • Build strategic capabilities supporting enterprise growth and transformation

🎯 Exigences

• 10+ years leading digital strategy, product strategy, transformation, customer experience, or related enterprise initiatives • Experience building enterprise strategies that drive measurable business outcomes, operational efficiencies, and customer experience improvements • Demonstrated success leading large-scale digital transformation, channel optimization, personalization, and AI-enabled initiatives • Strong understanding of customer journeys, digital engagement, and omnichannel experience strategies • Proven ability to influence senior executives and align stakeholders across complex organizations • Experience partnering across product, engineering, operations, analytics, and business teams • Strong strategic, analytical, and financial acumen with the ability to translate data into actionable recommendations • Healthcare, pharmacy, or payer experience strongly preferred • Experience operating in large, highly matrixed organizations • If working at home occasionally or permanently, cable broadband or fiber optic internet service with at least 10 Mbps download/5 Mbps upload

🏖️ Avantages

• Annual bonus eligibility • Long term incentive plan eligibility • Medical benefits • Vision benefits • Dental benefits • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Reasonable accommodation support for the online application process