French-Speaking Customer Experience Specialist

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The Flex

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2019

🤝 B2B

🏢 Entreprise

🛍️ eCommerce

B2B • Enterprise • eCommerce

The Flex est un espace de coworking dynamique qui propose aux entrepreneurs et aux entreprises des solutions de bureaux flexibles. Son ambition est de favoriser la collaboration, la créativité et l’innovation entre ses membres, tout en offrant une gamme d’équipements et de services pour soutenir leur croissance. The Flex s’attache à créer un environnement inclusif, propice à la productivité et au networking.

Description

• Respond promptly and professionally to guest and landlord inquiries via email, chat, and phone — in both French and English. • Guide guests through the reservation, check-in, and check-out processes using our PMS tools. • Investigate and resolve issues quickly while maintaining a calm, empathetic, solution-focused approach. • Accurately document interactions, feedback, and resolutions to help improve service quality. • Work closely with Operations and Tech to identify recurring issues, propose improvements, and optimize the user experience. • Identify opportunities to enhance stays or strengthen long-term relationships with landlords and guests.

🎯 Exigences

• Fluency in French and English (written and spoken) • Proven experience in customer service, ideally in hospitality, real estate, or tech-enabled platforms • Excellent communication and interpersonal skills — you listen, understand, and make people feel heard • Strong organizational abilities and composure under pressure • Tech-savvy — comfortable using PMS, CRM, and digital support tools • A problem-solving mindset with empathy, patience, and meticulous attention to detail

🏖️ Avantages

• Competitive compensation plus performance-based incentives • Remote-first, results-driven culture — work from anywhere.