Customer Support Manager

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🕒 il y a 5 jours

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Description

• Act as the primary escalation point for customer support issues • Handle complex customer inquiries via phone, email, and chat • Ensure a high-quality customer experience across all support channels • Lead, schedule, and support a team of part-time customer support representatives • Assist with hiring, onboarding, and training new support team members • Conduct regular coaching and performance feedback • Create documentation, SOPs, and training materials to improve consistency • Identify recurring customer issues and recommend solutions • Improve workflows, support processes, and internal communication • Partner with leadership, operations, and product teams to surface customer feedback • Help build a scalable support organization as the company grows • Diagnose and resolve product-related customer issues during live events • Become a subject matter expert on LoveStream's products and services • Document bugs, trends, and customer pain points • Collaborate with internal stakeholders to investigate and solve problems

🎯 Exigences

• 2+ years of customer support or customer experience in a technical environment • Experience managing or mentoring support team members • Strong verbal and written communication skills • Comfortable handling customer calls and escalations • Highly organized with exceptional attention to detail • Strong technical aptitude and ability to troubleshoot software/platform issues • Experience working in a fast-paced or high-growth environment

🏖️ Avantages

• Health, dental, vision insurance • Stock options