Commercial P&C Support Representative

🕒 il y a 5 mois

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Thimble

Site WebLinkedInTous les Emplois

11 - 50 employés

🤝 B2B

💳 Fintech

B2B • Fintech • Insurance

Thimble est une entreprise spécialisée dans la fourniture de solutions d'assurance flexibles, abordables et rapides, adaptées aux petites entreprises et aux professionnels indépendants. Grâce à son application et sa plateforme en ligne, Thimble propose divers produits d'assurance incluant la responsabilité civile générale, la responsabilité professionnelle, les biens commerciaux, et l'assurance cyber, entre autres. Les services de l'entreprise s'adressent à une large gamme de secteurs tels que la construction, le commerce de détail, le fitness, la photographie, la beauté et bien plus encore, en offrant des polices ajustables pour une durée allant d'une heure à un an. Thimble met l'accent sur la simplicité et la commodité, permettant aux clients d'obtenir, de modifier ou d'annuler facilement une assurance selon l'évolution de leurs besoins professionnels. En tant que filiale de Arch Capital Group Ltd. , Thimble bénéficie du soutien d'une assurance hautement cotée et a vendu à ce jour plus de 100 000 polices. Son approche innovante répond aux exigences des environnements des petites entreprises dynamiques, offrant une couverture d'assurance rapide et fiable.

Description

• Become an expert with Thimble’s products and services • Be the front line between the broker and Thimble. We want to leave a positive impression and develop a relationship that keeps the broker happy • Provide brokers with timely and solution‐oriented responses to their business needs • Provide overall excellent broker support and assistance, mainly through a high volume of tickets and chats • Support the onboarding process for new brokers while delivering excellent customer service • Provide guidance and best practices on configuring and utilizing the Thimble Broker Portal • Help increase activation by bringing valued product and insurance knowledge to the purchase and servicing experience for new brokers • Work closely with Customer Success and the Insurance team to remain aligned on compliance • Collaborate with other teams to provide feedback on broker and user experiences

🎯 Exigences

• A Property & Casualty Insurance license is required • Commercial insurance experience is required; small commercial business insurance experience is highly preferred • Prior work with insurance brokers or agencies • Experience in a fast-paced, high-volume support or customer service environment • Excellent written and oral communication skills • Highly organized with ruthless attention to detail • Ability to adapt to changes and learn quickly • Ability to manage multiple projects simultaneously • A bachelor’s degree is preferred

🏖️ Avantages

• Fully remote company • Thimble Fridays! (out of office at 12:00pm local time) • Comprehensive health, vision, and dental coverage • 401(k) auto enrollment and matching (100% of the first 3% and 50% of the next 3%) • PTO: 20 days vacation + 12 company-wide holidays + 8 floating days + 1 VTO (Volunteer Time Off) + unlimited sick time • Parental Leave: 100% paid 12 weeks + 2 weeks gradual return • Computer choice of Mac or PC • Work from home setup reimbursement • Monthly co-working space and/or child care reimbursement • Monthly ClassPass credit • Quarterly wellness reimbursement • Other health & wellness perks including: One Medical, Teladoc, Talkspace, Kindbody, and Health Advocate • Virtual events, happy hours, trivia, and fun!