Account Manager

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Thriveworks

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2008

⚕️ Assurance santé

🧘 Bien-être

👥 B2C

Healthcare Insurance • Wellness • B2C

Thriveworks est un fournisseur de premier plan de services de santé mentale offrant un large éventail d'options de thérapie, y compris la thérapie individuelle, la thérapie de couple/conjugale, la thérapie familiale et la thérapie pour enfants/adolescents. Avec plus de 2200 cliniciens agréés répartis dans 340 emplacements aux États-Unis, Thriveworks propose des séances de thérapie en personne et en ligne adaptées aux besoins uniques des clients. Ils acceptent la plupart des principales assurances, garantissant des soins de santé mentale accessibles pour une variété de défis tels que l'anxiété, la dépression et les problèmes relationnels.

Description

• Serve as the primary point of contact and strategic owner for assigned partnerships. • Build and maintain strong relationships with key stakeholders, referral sources, and decision-makers. • Anticipate partner needs and proactively identify opportunities to strengthen engagement, improve performance, and support growth. • Lead internal and external meetings, presentations, and business reviews. • Gather, analyze, and communicate partnership outcomes and performance data on established cadences. • Collaborate cross-functionally to ensure partner and patient needs are addressed effectively. • Resolve partner concerns and escalated issues in a timely manner. • Develop and execute account-specific growth strategies based on referral trends, utilization data, and market opportunities. • Monitor partnership performance and recommend strategies to increase referral volume, engagement, and retention. • Work collaboratively with the Care Partnerships Associate on shared partnership accounts. • Develop a comprehensive understanding of assigned account performance, including demand volume, conversion rates, referral trends, utilization patterns, and barriers to care. • Maintain accurate and comprehensive Salesforce account records, contacts, referral attribution, activities, and documentation. • Serve as the subject matter expert for assigned account information, performance metrics, and Salesforce account structure. • Actively participate in internal meetings and training, sharing ideas and best practices. • Always be looking for ways to add value and streamline the partner experience

🎯 Exigences

• 2–5 years of professional experience; business development, account management, and healthcare experience are highly preferred • Experience with CRM tools (Salesforce preferred) and productivity platforms (Google Suite, Monday.com)

🏖️ Avantages

• An amazing team culture • Professional development & advancement opportunities • 401K with 3% employer match • Healthcare, Dental, Vision, and life insurance benefits • Paid time off and paid holidays • Professional EAP program for team members & household • Additional coverage options available, such as Short Term Disability, Long Term Disability, and Group Accident Insurance