Field Service Engineer

🕒 il y a 1 mois

🇫🇷 France – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🔧 Ingénieur Service Itinérant

👻 Score fantôme 16%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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TOMRA

Site WebLinkedInTous les Emplois

5001 - 10000 employés

Fondée en 1972

🍽️ Alimentation et boissons

📦 Logistique

💼 Conseil

💰 Post-IPO Equity en 2012-11

Food & Beverage • Logistics • Consulting

TOMRA est un leader mondial spécialisé dans le développement de technologies avancées pour le recyclage, le tri et l'optimisation des ressources. Elle propose des solutions incluant des systèmes de consigne inverse, le tri alimentaire, le recyclage des déchets et des métaux, ainsi que des technologies minières. TOMRA vise à transformer la manière dont les ressources sont collectées, traitées et réutilisées, promouvant ainsi une économie circulaire et une utilisation durable des ressources. Grâce à ses approches innovantes, TOMRA aide les entreprises à transformer les déchets en valeur, à minimiser les pertes alimentaires et à améliorer la récupération des ressources dans divers secteurs.

Description

• Deliver high-quality mechanical service to enhance machine performance and customer experience • Support delivery, installation, commissioning, maintenance, and ongoing service of TOMRA Food solutions • Ensure mechanical systems perform to customer expectations • Respond to field mechanical machine issues within an appropriate timeframe and ensure prompt resolution • Keep customers informed about resolution plans and potential costs • Perform mechanical installation, commissioning, testing, integration, optimization, maintenance, and repair at customer sites • Install, inspect, and service sprockets, chains, belts, shafts, bearings, gearboxes, motors, rollers, frames, guarding, and other structural assemblies • Analyze, evaluate, and diagnose mechanical equipment and troubleshoot machine problems through resolution • Perform preventative, pre-season, and post-season maintenance to enhance machine performance • Provide customer updates and advise sales leadership about sales opportunities or customer concerns • Maintain close communication with the customer care centre team and provide regular updates • Address or escalate customer complaints and ensure timely, clear, and professional investigation or resolution • Promote a safety-first culture across the company, customers, and industry

🎯 Exigences

• An industrial trade qualification in mechanical, mechatronics, electrical, electronic, automation, or industrial manufacturing is preferred, or equivalent degree/diploma • 3+ years of experience as a field service engineer or equivalent education • Relevant experience in troubleshooting mechanical equipment • Experience in PC building, repairing and diagnostic testing • Working knowledge of PC and MS Office suite required • Ability to read, analyse and interpret technical procedures and/or governmental regulations • Ability to solve practical problems • Experience with packaging and/or printing machinery is a plus • Excellent customer service skills required • Ability to effectively present information and respond to questions from managers, clients, customers, and the public • Good written and verbal communication skills • Positive attitude with a strong customer service mindset • Experience engaging with customers in a service delivery environment • Able to perform frequent bending, kneeling, and standing, and work in confined spaces • Ability to work under pressure • Ability to lift up to 20 Kg on a regular basis • Ability to distinguish between the full range of colours in the colour spectrum • No major food allergies that would impede ability to work around or near food, nuts, fruits, and vegetables • Ability to work in food processing plants, farms, cold storage facilities, and outside in high/low temperatures • Willingness and ability to work overtime as requested • Ability and willingness to travel extensively up to 40% of the time • Must be able to drive without restrictions and possess a valid Driver’s License • Must be able to obtain a valid passport for travel

🏖️ Avantages

• Birthday leave - have a day off on us! • Superannuation employer contribution paid on top of base salary • Eight weeks of fully paid parental leave to all eligible employees • Onsite car parking • Employee referral bonus • Jubilee program • Employee Assistance Program (EAP) • Global career opportunities with a strong record for promoting internally • Professional training and development • Collaborative environment where idea sharing and thinking outside the box is encouraged