Customer Success Manager

🕒 il y a 2 mois

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

🦅 Parrain de Visa H1B

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Transmit Security

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2014

🔒 Cybersecurity

🤝 B2B

🤖 Intelligence artificielle

💰 €543 000 000 Series A en 2021-06

Cybersecurity • B2B • Artificial Intelligence

Transmit Security est une entreprise spécialisée dans les solutions d'identité avancées visant à améliorer la gestion de l'identité client, la prévention de la fraude et la vérification de l'identité. Elle propose une plateforme unifiée pour gérer les identités des clients, éliminer la fraude et enrichir les parcours clients grâce à des technologies de pointe telles que l'analyse basée sur l'IA. Leur plateforme prend en charge des opérations d'identité complexes sur plusieurs canaux et applications, y compris dans les environnements B2C et B2B. En intégrant la sécurité, l'IA et l'orchestration, Transmit Security aide les organisations à rationaliser les processus liés à l'identité et à améliorer la sécurité globale ainsi que l'expérience utilisateur.

Description

• Create and execute onboarding / welcome package and process to onboard the newly signed customer • Create and execute Governance and Executive relationship with customer’s key stakeholders • Able to run Digital Motion with lower tier customers while maintaining high touch relationship with strategic and larger customers • Understand and document our customers' business needs, use cases, dependencies, timelines and priorities. • Define and maintain customer success criteria and planning in terms of deployment, adoption, operations and business outcomes. • Build knowledge of customer’s environment, become the customer’s champion at Transmit Security • Review customer’s evolving needs with the Product Management team. • Ensure smooth on-boarding and help maximizing product value. • Act as a "trusted" adviser to the customer to strengthen customer relationships. • Engage with Professional Services Consultants on specific project-based activities • Keep track of customer health score, communicate and escalate risks • Work with Sales and Field Engineers to develop new opportunities. • Be accountable for the solution provided to the customer to ensure great service, customer satisfaction and success.

🎯 Exigences

• 5 years minimum experience in sales engineering, customer success management, technical account management or program management with SaaS, software or Cyber Security vendors • Bachelor’s degree or equivalent work experience. • Proven track-record of establishing executive level relationships • Excellent time management, multi-tasking, prioritization skills and ability to manage multiple concurrent projects/customers. • Detailed knowledge of and passion for SaaS and Security applications. • Consistently demonstrate strong organizational, project/program management, change management, and problem-solving skills. • Excellent interpersonal, verbal and written communication skills. • Ability to communicate effectively with both internal staff and external clients. • Ability to work independently as well as part of a team.

🏖️ Avantages

• Health insurance • 401(k) matching • Professional development opportunities