Client Experience Consultant – Independent

🕒 il y a 20 jours

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Travel With Lani

Site WebLinkedInTous les Emplois

11 - 50 employés

👥 B2C

B2C

Travel With Lani est une agence de voyage à service complet spécialisée dans la planification et la réservation d'expériences de voyage aventureuses pour les familles, les couples, les groupes et les voyageurs solitaires. L'agence propose des itinéraires personnalisés, une communication transparente et une réservation de bout en bout des vols, hébergements, circuits et activités, ainsi que la coordination des voyages de groupe et familiaux. Travel With Lani tient également un blog avec des conseils et des guides de voyage pour aider les clients à se préparer à des aventures mémorables et sans stress.

Description

• Consult with clients to understand their preferences, budgets, and trip goals • Research destinations, suppliers, and current promotions • Design customized itineraries for vacations, cruises, and group experiences • Coordinate reservations including flights, accommodations, cruises, transportation, and activities • Provide clients with clear details regarding schedules, documentation, and policies • Maintain accurate records of bookings, payments, and client communications • Monitor reservations and assist with modifications or support as needed • Build and maintain long-term client relationships to encourage repeat business and referrals • Participate in ongoing training and professional development

🎯 Exigences

• Excellent verbal and written communication skills • Strong organizational skills with attention to detail • Ability to manage multiple client requests simultaneously • Professional demeanor and customer-service mindset • Comfortable working in a remote, technology-based environment • Proficiency with email, online research, and basic computer applications • Ability to work independently and manage time effectively • Reliable high-speed internet connection and personal computer • Previous experience in customer service, hospitality, sales, or administrative roles is beneficial but not required.

🏖️ Avantages

• Flexible remote work environment • Independent contractor opportunity with schedule flexibility • Structured onboarding and ongoing professional development • Access to established supplier partnerships and booking platforms • Mentorship and team support • The ability to build and grow your own client base • Performance-based earnings structure