Client Strategist / Client Success Manager

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Trivium Group

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2021

🤝 B2B

🛍️ eCommerce

🏪 Place de marché

B2B • eCommerce • Marketplace

Trivium Group est une agence de marketing à service complet orientée sur Amazon qui aide les marques de consommation à développer leurs activités de manière rentable sur Amazon et les marketplaces associées. Ils sont spécialisés dans la gestion de comptes Amazon, la publicité PPC, la gestion de campagnes DSP, l'optimisation créative (contenu A+, images, rédaction) et le support TikTok Shop, avec une approche axée sur le profit et une vaste expérience dans les biens de consommation courante, la santé et le bien-être, et les compléments alimentaires. Trivium combine des analyses basées sur les données, des stratégies sur mesure et une supervision attentive par des stratèges pour améliorer les conversions, réduire les coûts publicitaires et stimuler la croissance à long terme des marques vendant sur les marketplaces de commerce électronique.

Description

• Own the full-funnel marketing strategy for each client: lead generation ads, retargeting, CRM automation, and follow-up sequences • Set creative direction — determine what video and image assets should communicate, which angles to test, and what messaging to prioritize • Review campaign performance data across paid advertising and SEO, identify what is working and what is not, and adjust the plan accordingly • Translate marketing analytics into clear, actionable insights that business owners can understand without jargon • Hand off tactical execution to the fulfillment team while maintaining strategic oversight of all deliverables • Serve as the primary point of contact for a portfolio of approximately 30 client accounts • Lead weekly or biweekly strategy calls with clients — own the conversation, set the frame, present results clearly, and recommend next steps • Keep clients updated proactively via calls, text, and personalized reporting — do not wait for them to reach out • Build genuine trust and rapport with business owners through direct, peer-level communication • Proactively address concerns before they escalate and hold the relationship together when results fluctuate • Own client satisfaction, retention, and long-term account health • Identify upsell and expansion opportunities based on client goals and performance trends • Collect testimonials, referrals, and reviews through strong relationship management • Coordinate with the fulfillment team to ensure deliverables are completed on time and meet quality standards

🎯 Exigences

• 2–4+ years of experience in client strategy, account management, or customer success — preferably in a digital marketing agency environment • Hands-on experience with paid advertising (Facebook Ads, Google Ads) and SEO — you can read dashboards, diagnose underperformance, and speak to strategy with confidence • Strong verbal communication and commanding presence on the phone — this role lives and dies on live conversations, not just emails and messages • Strategic thinker with the confidence to set a plan, defend it, and adjust when the data says otherwise • Calm and steady in hard conversations — when results dip or a client pushes back, you hold frame, direct the call, and keep the relationship intact • Previous sales experience or a sales-driven mindset — this is partially a sales role where you are selling the client on a long-term relationship with you • Proactive, high-drive personality — you reach out before the client has to, and you never assume silence means satisfaction • Proficiency with CRM platforms, project management tools, and team communication tools • Nice to Have • Experience managing marketing funnels end-to-end (ad creative → landing page → CRM flow → follow-up) • Familiarity with marketing automation platforms and lead management systems • Experience in an agency setting managing 15–30+ client accounts simultaneously • Background working with or selling to small business owners • Experience in industries where clients are direct, high-expectation, and results-focused

🏖️ Avantages

• Base Salary: $60,000/year • Performance Bonuses: Based on client retention, satisfaction, and growth — total comp ranges from $75,000 to $85,000/year • Fully remote work environment • Quarterly in-person team meetups • Direct access to leadership and agency growth trajectory