Technical Account Manager

Emploi pas sur LinkedIn

🕒 il y a 7 mois

🐊 Florida – Distant

🐊 Florida – Remote

💵 $130 000 - $170 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🧑‍🔧 Responsable de comptes techniques

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Truv

Site WebLinkedInTous les Emplois

51 - 200 employés

Truv exploite la puissance des données partagées avec le consentement des consommateurs pour permettre aux organisations de prendre des décisions éclairées. Grâce aux connexions API les plus sûres et fiables vers les comptes de paie, elle permet aux prêteurs de vérifier revenus, emplois et assurances, tandis que les consommateurs bénéficient d'approbations plus rapides et d'une meilleure expérience globale. En tant que solution tout-en-un facilitant la vérification des revenus, de l'emploi et des assurances pour la main-d'œuvre américaine, elle s'intègre à plus de 50 fournisseurs de services de paie et directement avec 9 200 employeurs (soit 10 fois la moyenne du secteur), y compris 120 millions d'Américains actifs, 96 % des entreprises du Fortune 1000, 95 % du gouvernement fédéral, et 83 % des plus grandes organisations privées américaines.

Description

• Serve as the primary technical point of contact for assigned Encompass enterprise clients, owning the post-sales technical relationship and ensuring successful implementation, configuration, and ongoing optimization of the Encompass platform. • Develop and maintain technical account plans that align Encompass capabilities with each customer’s mortgage workflows, compliance requirements, and long-term business objectives. • Lead end-to-end onboarding and solution delivery, including Encompass environment setup, customizations, integrations (APIs, SDK, web services), and workflow automation, collaborating closely with client technical teams and internal engineering resources. • Build and deliver targeted training programs to help customer teams effectively use Encompass features, custom tools, and integrated solutions. • Proactively troubleshoot issues and address technical risks before they affect loan processing or customer satisfaction. Conduct regular technical reviews, pipeline health checks, and performance assessments to ensure optimal Encompass utilization. • Monitor customer usage data, custom workflows, and integration performance to identify opportunities for improved efficiency, feature expansion, or additional Encompass modules. • Partner with Product and Engineering to advocate for customer needs, share insights from customer implementations, and provide feedback on Encompass enhancements or API/SDK improvements. • Document technical best practices, workflow standards, and custom configuration guidelines to support internal knowledge sharing and consistent delivery. • Guide customers through Encompass updates, new feature releases, compliance changes, and required technical adjustments to maintain platform stability and regulatory readiness.

🎯 Exigences

• 5+ years of experience in technical customer success, solutions engineering, Encompass administration/development, or a similar customer-facing technical role within B2B SaaS, mortgage technology, or lending operations. • Demonstrated success supporting enterprise mortgage clients, preferably in early-stage or high-growth environments (50–200 employees), with the ability to operate autonomously and build processes from the ground up. • Strong tenure in previous roles (5+ years in prior positions), reflecting stability, ownership, and long-term impact across customer accounts or technical programs. • Solid technical foundation with hands-on experience in APIs, Encompass SDK, ICE Developer Connect APIs, LOS integrations, data mapping, automation workflows, and enterprise software systems. • Proven experience managing strategic enterprise accounts, engaging with both technical and business stakeholders, and driving adoption of Encompass configurations, automations, and integrated tools. • Strong analytical and problem-solving skills