Contact Center Service Agent

🕒 il y a 25 jours

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The Travel Corporation

Site WebLinkedInTous les Emplois

5001 - 10000 employés

Fondée en 1920

👥 B2C

B2C

The Travel Corporation est une entreprise mondiale de voyage et de tourisme dédiée à offrir des expériences de voyage transformantes. Avec une passion pour l'exploration du monde, l'entreprise propose une variété de styles de voyage et de destinations, allant des circuits de luxe guidés aux aventures sur mesure. Leur engagement envers la durabilité est évident à travers des initiatives comme la TreadRight Foundation, qui s'efforce de faire du voyage une force positive en abordant les impacts sur la planète, les gens et la faune. En tant que famille de marques, The Travel Corporation vise à satisfaire le désir humain de connexion et d'apprentissage à travers le voyage, tout en respectant une stratégie de durabilité alignée avec les objectifs mondiaux de l'ONU.

Description

• Deliver Top-Tier Service: Provide friendly, efficient, and helpful support, consistently exceeding guest expectations. • Upselling: Recommend additional services and products tailored to guests’ needs to enhance their experience. • Problem Solving: Effectively resolve inquiries and issues while maintaining a high level of guest satisfaction. • CRM Management: Accurately track guest interactions, preferences, and sales opportunities using our CRM tools. • Build Relationships: Cultivate trust and loyalty with repeat guests and key partners through consistent, personalized engagement. • Collaborate: Work closely with the team to achieve goals and continuously improve the quality of service.

🎯 Exigences

• Customer Focus - A genuine passion for delivering exceptional service. • Consultative Selling - Skill in upselling while enhancing the overall guest experience. • Problem Solver - Ability to quickly and effectively resolve guest issues. • Team Player - Strong collaboration skills and commitment to achieving shared goals. • Ability to work fully remote in our contact center. • Ability to follow a rotating shift schedule, with assigned shifts that will include mornings, evenings, weekends, and holidays to support service needs. • Ability to work overtime as needed during peak periods. • Ability to obtain TICO Certification (Travel Industry Council of Ontario) within the first 60 days of employment; TTC will cover the cost of the first attempt. • If hired, ability to start training on July 8, 2026.

🏖️ Avantages

• Competitive Compensation - $18/hour plus performance-based incentives • Incentives & Rewards - Earn performance-based incentives based on customer satisfaction, upselling success, and service excellence. • Spot Awards Recognition for exceptional service moments and outstanding teamwork. • Growth Opportunities - Access to a learning budget, professional training programs, and career advancement pathways. • Purpose-Driven Perks - Paid volunteer days and participation in sustainability-focused initiatives.