Conversational AI Chat Bot Developer

🕒 il y a 24 jours

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TTEC Digital

Site WebLinkedInTous les Emplois

1001 - 5000 employés

💼 Conseil

📣 Marketing

🤖 Intelligence artificielle

Consulting • Marketing • Artificial Intelligence

TTEC Digital est un leader dans la transformation de l'expérience client, combinant technologie et empathie humaine pour améliorer les interactions avec les clients. Axé sur l'intelligence artificielle, la technologie des centres de contact et la gestion des relations clients, TTEC Digital propose des solutions sur mesure pour la transformation numérique des entreprises de taille intermédiaire. Leur offre complète comprend l'analyse des données, la stratégie et le design de l'expérience client, ainsi que des services gérés qui optimisent les interactions client à travers diverses industries.

Description

• Developing and enhancing conversational chat bot solutions in relation to Cognigy and NICE Proactive AI Agent for client implementation projects. • Work as a member of the TTEC Digital project team to enhance and improve software written in JavaScript. • Code and test projects. • Deliver high-quality software on time. • Attend meetings and training as required. • Perform system analysis and project management duties for the successful completion of a project. • Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences. • Exercises wide latitude in determining objectives and approaches to engagements. • Mitigating and resolving code errors for development and future concepts.

🎯 Exigences

• 3 years of professional experience building and delivering Natural Language Processing (NLP) systems, including Large Language Models (LLM) based or Generative AI solutions. • 3 or more years of software development, to include design, custom development (JavaScript, Python, Java), and testing of real time systems. • 5+ years JavaScript experience. • Experience with products such as DialogFlow, Kore.ai, Cognigy, Amazon Lex or Omilia. • Hands on experience with modern chat bot creation, AI Virtual Agents/Agent Assist. • Contact Center as a Service (CCaaS), NICE CXone and CXone Studio experience is nice to have. • Team Player and the ability to mentor team members. • Desire to work in a fast-paced environment.