
1001 - 5000 employés
💼 Conseil
📣 Marketing
🤖 Intelligence artificielle
Consulting • Marketing • Artificial Intelligence
TTEC Digital est un leader dans la transformation de l'expérience client, combinant technologie et empathie humaine pour améliorer les interactions avec les clients. Axé sur l'intelligence artificielle, la technologie des centres de contact et la gestion des relations clients, TTEC Digital propose des solutions sur mesure pour la transformation numérique des entreprises de taille intermédiaire. Leur offre complète comprend l'analyse des données, la stratégie et le design de l'expérience client, ainsi que des services gérés qui optimisent les interactions client à travers diverses industries.
🕒 il y a 4 mois
🤠 Texas – Distant
💵 $110 000 - $150 000 / an
⏰ Temps Plein
🟠 Senior
🔴 Expert
💻 Ingénieur Solutions
🦅 Parrain de Visa H1B
👻 Score fantôme 21%
🗣️🇺🇸🇬🇧 Anglais requis
Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

1001 - 5000 employés
💼 Conseil
📣 Marketing
🤖 Intelligence artificielle
Consulting • Marketing • Artificial Intelligence
TTEC Digital est un leader dans la transformation de l'expérience client, combinant technologie et empathie humaine pour améliorer les interactions avec les clients. Axé sur l'intelligence artificielle, la technologie des centres de contact et la gestion des relations clients, TTEC Digital propose des solutions sur mesure pour la transformation numérique des entreprises de taille intermédiaire. Leur offre complète comprend l'analyse des données, la stratégie et le design de l'expérience client, ainsi que des services gérés qui optimisent les interactions client à travers diverses industries.
• Serve as the subject matter expert in AWS and Amazon Connect-based solutions in customer conversations • Assemble cohesive, integrated solutions across AWS and leading ISV solutions including Verint, PEGA, and Salesforce • Design innovative solutions based on customer needs, requirements, and input • Lead technical discovery with customers during the sales cycle • Deliver immersive demonstrations using Cloud, AI, and other Customer Experience tools • Collaborate with Business Development on technical strategy for opportunity pursuits and territory planning • Develop presentations, proposals, and workshops • Educate customers, partners, and peers on AWS value and benefits • Create Statements of Work implementing customer vision • Lead AWS workshops with customers and prospects • Build and nurture relationships with AWS and other vendor solution architects and technical leaders • Contribute to and leverage TTEC’s solution frameworks • Support RFP responses • Work with Product and Services leadership to identify customer-needs trends and grow the portfolio • Help customers expand beyond Amazon Connect into AWS services such as EKS, SageMaker, Bedrock, S3, and EC2
• 3+ years of customer-facing experience designing complex solutions in a technical pre-sales role • 3+ years of expertise in Amazon Connect and AWS • 7+ years of experience in information technology or application development • Relevant AWS certifications or accreditations • Ability to articulate technical recommendations as customer business value verbally and through presentations and proposals • Excellent communication skills and ability to translate complex technical concepts to varied audiences • Experience working with customers and partners • Ability to travel up to 30% for customer and partner meetings
• Annual incentive program • Medical, dental, and vision benefits • Tax-advantaged health care accounts • Financial and income protection benefits • Paid time off (PTO) • Wellness time off
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