Presales Solution Architect – Amazon Connect

🕒 il y a 18 jours

🤠 Texas – Distant

🤠 Texas – Remote

💵 $110 000 - $150 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💻 Ingénieur Solutions

🦅 Parrain de Visa H1B

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TTEC Digital

Site WebLinkedInTous les Emplois

1001 - 5000 employés

🤖 Intelligence artificielle

🤝 B2B

Artificial Intelligence • B2B • Customer Experience

TTEC Digital est un leader dans la transformation de l'expérience client, combinant technologie et empathie humaine pour améliorer les interactions avec les clients. Axé sur l'intelligence artificielle, la technologie des centres de contact et la gestion des relations clients, TTEC Digital propose des solutions sur mesure pour la transformation numérique des entreprises de taille intermédiaire. Leur offre complète comprend l'analyse des données, la stratégie et le design de l'expérience client, ainsi que des services gérés qui optimisent les interactions client à travers diverses industries.

Description

• Be the subject matter expert in AWS and Amazon Connect-based solutions in conversations with customers • Figuring out how to piece together solutions across AWS and other leading ISV solutions such as Verint, PEGA, Salesforce, and more as a cohesive, integrated solution • Design innovative solutions based on customer needs, requirements, and input that incorporate • Lead technical discovery with customers during the sales cycle • Deliver immersive demonstrations to showcase what can be done with Cloud, AI, and other tools for Customer Experience • Work closely with Business Development in defining technical strategy for opportunity pursuits and territory planning • Develop Presentations, Proposals, and Workshops based on customer need • Educate customers, partners, and peers on the value and benefits of AWS • Create Statements of Work that will implement the vision of the customer • Lead Workshops with Customers and Prospects on AWS • Build and nurture relationships with AWS and other vendor Solution Architects and Technical Leaders • Contribute to and leverage TTEC’s Solution Frameworks • Provide support for RFP Response • Work closely with Product and Services leadership to identify trends in Customer Needs to grow portfolio • Helping customers to expand beyond Amazon Connect to other AWS Services such as EKS, Sagemaker, Bedrock, S3, EC2, and more

🎯 Exigences

• 3+ years proven track record of customer-facing experience designing complex solutions in a Technical Pre-Sales role (Sales Engineer, Solution Architect, etc.) • 3+ years of expertise in Amazon Connect and AWS • 7+ years of experience in information technology or application development • Relevant Certifications or Accreditations in AWS • Ability to think critically and logically articulate technical recommendations into customer business value – both verbally and through compelling presentations and proposals • Excellent communication skills with the superpower to translate complex technical concepts to a variety of audiences • Experience working with Customers and Partners • Ability to travel up to 30% for Customer and Partner meetings

🏖️ Avantages

• Medical, dental, vision • tax-advantaged health care accounts • financial and income protection benefits • paid time off (PTO) and wellness time off.