Senior Consultant, NICE CXone

🕒 il y a 22 jours

🤠 Texas – Distant

🤠 Texas – Remote

💵 $140 000 - $160 000 / an

⏰ Temps Plein

🟠 Senior

💼 Consultant

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TTEC Digital

Site WebLinkedInTous les Emplois

1001 - 5000 employés

💼 Conseil

📣 Marketing

🤖 Intelligence artificielle

Consulting • Marketing • Artificial Intelligence

TTEC Digital est un leader dans la transformation de l'expérience client, combinant technologie et empathie humaine pour améliorer les interactions avec les clients. Axé sur l'intelligence artificielle, la technologie des centres de contact et la gestion des relations clients, TTEC Digital propose des solutions sur mesure pour la transformation numérique des entreprises de taille intermédiaire. Leur offre complète comprend l'analyse des données, la stratégie et le design de l'expérience client, ainsi que des services gérés qui optimisent les interactions client à travers diverses industries.

Description

• Responsible for the overall development, testing and delivery of the NICE CXone software platform. • Implement the NICE CXone software. • Engage in design and development of our products and features. • Conduct unit testing and code reviews. • Resolve defects encountered during the QA cycle. • Support the production environment and assist other developers in a team environment utilizing agile or waterfall development processes.

🎯 Exigences

• Bachelor’s degree in computer science, IT, or engineering preferred. • 5 or more years’ experience in NICE CXone and UC environments. • 3 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems. • Experience with enterprise level CCaaS architecture for complex business needs. • Network infrastructure experience. • Experience creating and presenting to executive level stakeholders (technical and non-technical). • Team Player • Desire to work in a fast-paced environment. • Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences. • Existing knowledge and/or industry certifications for NICE CXone and process automation technologies • Contact Center as a Service (CCaaS) software management and domain experience. • NICE CXone and CXone Studio Experience

🏖️ Avantages

• Medical, dental, vision • tax-advantaged health care accounts • financial and income protection benefits • paid time off (PTO) and wellness time off.