
1001 - 5000 employés
💼 Conseil
📣 Marketing
🤖 Intelligence artificielle
Consulting • Marketing • Artificial Intelligence
TTEC Digital est un leader dans la transformation de l'expérience client, combinant technologie et empathie humaine pour améliorer les interactions avec les clients. Axé sur l'intelligence artificielle, la technologie des centres de contact et la gestion des relations clients, TTEC Digital propose des solutions sur mesure pour la transformation numérique des entreprises de taille intermédiaire. Leur offre complète comprend l'analyse des données, la stratégie et le design de l'expérience client, ainsi que des services gérés qui optimisent les interactions client à travers diverses industries.
🕒 il y a 1 mois
🤠 Texas – Distant
💵 $160 000 - $180 000 / an
⏰ Temps Plein
🟡 Intermédiaire
🟠 Senior
💻 Ingénieur Solutions
🦅 Parrain de Visa H1B
👻 Score fantôme 2%
🗣️🇺🇸🇬🇧 Anglais requis
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1001 - 5000 employés
💼 Conseil
📣 Marketing
🤖 Intelligence artificielle
Consulting • Marketing • Artificial Intelligence
TTEC Digital est un leader dans la transformation de l'expérience client, combinant technologie et empathie humaine pour améliorer les interactions avec les clients. Axé sur l'intelligence artificielle, la technologie des centres de contact et la gestion des relations clients, TTEC Digital propose des solutions sur mesure pour la transformation numérique des entreprises de taille intermédiaire. Leur offre complète comprend l'analyse des données, la stratégie et le design de l'expérience client, ainsi que des services gérés qui optimisent les interactions client à travers diverses industries.
• As a Solutions Architect working remote in the US, you will work closely with a wide range of clients around the globe to deliver exceptional experiences by helping them identify their business pains, then turning around to develop and implement useful and relevant technology-based solutions to meet those needs. • Our consultants take clients on a journey through strategy, implementation, customization, and support, ensuring exceptional customer experience at every step of the way. • You will elevate TTEC Digital's relationships with our accounts by approaching them through a customer experience lens and architecting bleeding-edge technology solutions which address their business challenges. • In addition, you will be a thought leader both internally and externally, always embodying our core values of innovation, passion, excellence, and integrity.
• Ability to architect and set standards for low- to medium-complexity solutions using a variety of technologies, platforms, and integrations • 3+ years of experience with Agile delivery, and is able to recommend whether an Agile, traditional/waterfall, or hybrid approach is most suitable for a project • 5+ years’ experience leading consulting projects, including: • Implementing, configuring and customizing Microsoft D365 including but not limited to configuring forms, views, dashboards, workflows, business rules, solutions, etc. • Implementing, configuring and customizing Power Platform including but not limited to Power Automate, Power BI, PowerApps • Configuring and customizing Copilot Studio • Implementing two or more of the following: Microsoft Dynamics D365 Sales, Contact Center, Customer Service, Customer Insights • Migrating data and and/or implementing integrations to and from D365 • Is able to identify whether a routine of high complexity should be implemented via a no-code solution or via a software development effort • Has experience with two or more the following: C#, JavaScript, TypeScript, Microsoft ADO, Integrations with external systems, SQL queries, HTML/CSS, ETL solutions such as Scribe or SSIS with KingswaySoft, SDK, and third-party tools such as XRMToolbox. • Has two or more relevant Microsoft certifications
• Medical, dental, vision • tax-advantaged health care accounts • financial and income protection benefits • paid time off (PTO) and wellness time off.
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