Account Manager

Emploi pas sur LinkedIn

🕒 il y a 19 jours

🗽 New York – Distant

🗽 New York – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

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11 - 50 employés

Nous aidons les responsables RH, TA et Learning avant-gardistes à tirer pleinement parti du retour sur investissement que les technologies RH modernes peuvent apporter à leurs organisations. Nous offrons ce service par le biais de prestations qui aident les équipes RH à réfléchir, planifier et réaliser leurs transformations numériques. Nos clients décrivent notre approche comme "belle", "véritablement transformative", "révolutionnaire", et évaluent notre équipe comme "la plus dévouée, rentable et centrée sur le client qu'ils aient jamais rencontrée". Nous travaillons également avec des fournisseurs de technologies RH qui cherchent à obtenir des insights, développer de meilleurs produits et accroître leur capacité à répondre aux besoins de leurs clients.

Description

• Develop and maintain strong, long-term relationships with key clients, acting as their primary point of contact and trusted advisor • Identify and capitalize on cross-selling and upselling opportunities to maximize account value and drive revenue growth • Conduct regular strategic account reviews and develop comprehensive plans tailored to each client's unique needs and objectives • Monitor and analyze account performance metrics, KPIs, and trends to identify areas for improvement and optimization • Negotiate contracts professionally and transparently while resolving disputes or issues with empathy and assertiveness • Stay informed about industry trends, the competitive landscape, and market developments to provide clients with valuable, actionable insights • Achieve and exceed sales targets and key performance indicators through consistent effort and strategic account management • Maintain accurate, up-to-date client and account information in the CRM system, ensuring data integrity and accessibility • Collaborate with internal teams, including sales, marketing, and operations, to ensure seamless service delivery and client satisfaction • Prepare and present regular account reports and performance summaries to stakeholders and management

🎯 Exigences

• Bachelor's degree in Business, Marketing, Economics, or a related field • 3 to 5 years of proven experience in account management, sales, or a similar client-facing role • Proven track record of consistently meeting or exceeding sales targets and client retention goals • Strong communication and interpersonal skills, with the ability to build and maintain relationships at all levels of an organization • Excellent negotiation and problem-solving skills, with a solution-oriented mindset • Proficiency with CRM software (Salesforce, HubSpot, or similar platforms) and project management tools • Analytical mindset with the ability to interpret data, generate actionable insights, and make data-driven decisions • Self-motivated, results-driven work approach with strong time management skills • Ability to thrive in a collaborative, fast-paced, team-oriented environment • Knowledge of industry trends and best practices in account management and customer relationship management • Experience in the New York market or familiarity with the regional business landscape (preferred) • Advanced proficiency in multiple CRM platforms or business intelligence tools (preferred) • Experience in strategic account planning and consultative selling methodologies (preferred) • Certification in account management, sales, or related professional development programs (preferred) • Bilingual proficiency in English and Spanish (preferred)

🏖️ Avantages

• Employees can work remotely