CX Solutions Architect

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USAN, Inc.

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201 - 500 employés

Les offres sur mesure de USAN améliorent votre stratégie d'expérience client et étendent la puissance d'Amazon Connect, faisant évoluer et étendre l'approche de votre entreprise en matière d'expérience client. Avec plus de 30 ans d'expertise dans les centres de contact, nous apportons une richesse de connaissances pour fournir des solutions innovantes et sécurisées conçues pour des interactions client robustes et omnicanales.

Description

• Work directly with customers to understand their needs, map those needs to solutions, accelerate their projects and recommend best-practice architectures in line with their long-term business outcomes. • Create compelling demos and deliver to customers and prospects, showcasing the power of USAN’s SaaS offering across a variety of industry use cases • Demonstrating AWS and USAN products/assets within the Amazon eco-system, highlighting and emphasizing USAN’s value • Lead discovery sessions, presentations, and workshops with prospects and customers • Gather requirements for mid and large-scale Contact Center as a Service (CCaaS) transformation projects • Demonstrate the value of USAN as a CXaaS consulting partner • Create and modify Proposals and create responses to RFP’s working alongside the USAN customer success team • Educate customers of all sizes on the value proposition across the AWS and USAN suite of services and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud • Own the technical relationship with the customer and operate as their trusted advisor; the best interests of the customer will shape the guidance you provide • Create and capture best practices, technical content and new reference architectures (e.g. white papers, code samples, blog posts) • Help maintain and update lead management, pipeline & forecasting in HubSpot • Be liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvements • Provide customer feedback and solutions to product management to continue to advance our portfolio of CXaaS solutions

🎯 Exigences

• 2- 3 years’ experience technical sales of CCaaS solutions/services - preferably within Amazon Connect • 2- 3 years in customer facing role, preference for Pre-Sales/Solution Engineering experience. • Proven ability to present value proposition of the solution • B.S. in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience • Excellent presentation, customer engagement, and listening skills. • The right person will be highly technical and analytical thinker, possess several years of CCaaS experience • Curious and fast learner

🏖️ Avantages

• Competitive compensation program • Outstanding benefits package (including medical, dental, vision and life) • 401(k) plan • Excellent holiday/vacation plans • Employee Referral Bonus Program • Annual performance-based bonus • Ongoing training opportunities