Operations Solutions Manager

🕒 il y a 25 jours

🌲 North Carolina – Distant

🌲 North Carolina – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💻 Ingénieur Solutions

👻 Score fantôme 12%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Valeris

Site WebLinkedInTous les Emplois

1001 - 5000 employés

💊 Pharmaceutique

🏥 Santé

🤝 B2B

Pharmaceuticals • Healthcare • B2B

Valeris est un partenaire de commercialisation intégré dans le domaine des sciences de la vie, issu de la fusion de PharmaCord et Mercalis. L'entreprise propose des solutions complètes sur toute la chaîne de valeur des soins de santé pour aider les entreprises des sciences de la vie à commercialiser leurs produits et à améliorer l'accès et l'observance des patients. Valeris offre des données et des informations stratégiques, des programmes de soutien et d'accès pour les patients, ainsi que des outils d'engagement pour les fournisseurs de soins de santé, en servant plus de 500 clients dans le secteur des sciences de la vie et en aidant des millions de patients. Basée à Morrisville, en Caroline du Nord, et à Jeffersonville, dans l'Indiana, Valeris se concentre sur la facilitation de la commercialisation et des services centrés sur le patient pour les organisations pharmaceutiques et des sciences de la vie.

Description

• Oversee shared services within the program and evaluate existing processes • Develop and execute improvement plans for assigned areas • Lead a team to create visibility into key processes • Support implementation of improvement initiatives • Measure and monitor processes, risks, and controls • Liaise between business stakeholders and technical teams • Gather and document business requirements, workflows, and outcomes • Propose and implement solutions aligned with business goals • Lead the Operations Excellence team vision and drive performance responsibilities through supervisors • Monitor and report program statistics and metrics • Recommend process improvements to management based on data • Coordinate development of program operational SOPs and documentation • Classify risks and opportunities associated with redesign and improvement decisions • Review process issues with franchise leadership and process owners; identify risks, risk appetite, and controls • Ensure compliance with program policies, brand, and verbal standards • Build strategic relationships with internal and external stakeholders • Chair the Field Advisory Board and brief the Strategy and Steering Committee • Determine call center operational strategies through needs assessments, performance reviews, capacity planning, and cost/benefit analyses • Evaluate emerging technologies and define user requirements and productivity, quality, and customer-service standards • Escalate issues threatening delivery to contracted standards • Recruit, select, orient, train, assign, coach, counsel, and discipline employees • Administer scheduling systems and manage job expectations, performance reviews, compensation actions, policies, and procedures • Ensure timely completion of training deadlines and consistent adherence to SOPs • Track emerging trends in areas of oversight and complete assigned tasks or projects

🎯 Exigences

• Bachelor's degree (or equivalent) • 3-4 years of Program Management experience is preferred • Extensive knowledge of Microsoft Office Suite and other business assistance software platforms • Highly organized and detail-oriented • Effective time management • Budget management skills • Ability to resolve conflicting situations, with deductive reasoning and problem-solving skills • Analytical mindset • Exceptional verbal and written communication skills • Ability to interact with internal and external stakeholders • Flexibility • Ability to work independently and as part of a team • Ability to adapt to and learn computer systems • PMP valued but not required • Ability to travel to the Jeffersonville, IN or Morrisville, NC headquarters as needed for client meetings • Ability to type at least 35 words per minute with 97% accuracy preferred • Successful completion of a background check and, depending on the position, a drug screen

🏖️ Avantages

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs • Telehealth and Employee Assistance Program (EAP) services • Company match on Health Savings Account contributions • Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000 • Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability • 401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting • Paid Time Off (PTO) and Sick Leave • Nine paid holidays plus two floating holidays • Opportunities for advancement and personal and professional growth • Challenging, stimulating work environment encouraging new ideas • Inclusive workplace and mission-driven culture • Limited travel opportunities to attend related meetings/conferences