Senior Account Manager

Emploi pas sur LinkedIn

🕒 il y a 2 mois

🏈 Ohio – Distant

🏈 Ohio – Remote

⏰ Temps Plein

🟠 Senior

💰 Responsable de comptes

👻 Score fantôme 37%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Vantage Point Logistics

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1 - 10 employés

Fondée en 2021

📦 Logistique

🚗 Transport

Logistics • Transport

Vantage Point Logistics est une société de courtage en fret et de services logistiques opérant en Amérique du Nord. Vantage Point Logistics a été créée pour servir notre clientèle principale en fournissant des solutions de transport de qualité avec des transporteurs routiers établis.

Description

• Develop trusted advisor relationships with executive stakeholders across assigned customer accounts • Own and execute strategic account plans aligned with customer objectives and VPL's long-term growth strategy • Drive customer retention, expansion, and increased adoption of VPL's services • Use Salesforce to document and track cross-selling, upselling, and expanded partnership opportunities • Execute annual and quarterly engagement cadences, including executive sponsor touches and business reviews • Communicate program performance, ROI, market trends, and strategic recommendations • Analyze customer data to identify savings opportunities, improve compliance, optimize vendor utilization, and uncover new business opportunities • Collaborate with customers to implement industry best practices and improve freight management programs • Serve as the primary escalation point for complex customer issues and coordinate cross-functional resolution • Partner with Sales, Operations, Finance, and Leadership to develop customer-focused solutions • Identify risks to customer satisfaction and develop mitigation strategies • Maintain knowledge of healthcare logistics, transportation trends, and competitive market dynamics • Mentor Account Managers, support onboarding, and contribute to team development • Contribute to process improvements and strategic initiatives enhancing customer experience and account management • Own the account renewal cycle, including renewal strategy, negotiation, and coordination on commercial exceptions

🎯 Exigences

• 7+ years of strategic account management, customer success, or business development experience in a B2B environment • Healthcare, pharmacy, medical supply chain, or logistics industry experience preferred • Demonstrated success managing enterprise or strategic customer accounts with executive-level stakeholders • Proven ability to execute account touch plans while achieving retention and customer satisfaction goals • Exceptional communication, presentation, negotiation, and relationship-building skills • Strong business acumen and ability to translate data into strategic recommendations • Experience leading executive business reviews and presenting to senior leadership • Strong project management, organization, and prioritization skills • Ability to influence cross-functional teams without direct authority • Ability to navigate ambiguity and manage multiple high-priority initiatives simultaneously • Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint • Proficiency in CRM platforms such as Salesforce • Self-motivated, collaborative, and passionate about delivering exceptional customer experiences • History of measurable customer satisfaction outcomes

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