Solutions Engineer

Emploi pas sur LinkedIn

🕒 il y a 11 jours

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Verbit.ai

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2017

🤖 Intelligence artificielle

📱 Médias

☁️ SaaS

💰 Secondary Market - Verbit en 2024-05

Artificial Intelligence • Media • SaaS

Verbit. ai est une plateforme de reconnaissance vocale et d'accessibilité qui propose des services de sous-titrage, transcription, doublage, audiodescription et traduction de niveau entreprise. Elle combine un moteur de reconnaissance vocale automatique exclusif (Captivate™) et une IA générative (Gen. V™) avec une révision humaine et des intégrations pour fournir des sous-titres, transcriptions et analyses exploitables en temps réel et en post-production d'une grande précision pour les clients des secteurs des médias, juridique, éducation, gouvernemental et des entreprises. Verbit. ai est proposé sous forme de plateforme évolutive par abonnement pour aider les organisations à répondre aux exigences d'accessibilité et de conformité et à localiser le contenu à l'échelle mondiale.

Description

• Partner with Sales to support new client onboarding and implementation • Schedule, coordinate, and deliver customer and software demonstrations • Provide technical support during sales calls and throughout the sales process • Assist with customer account management and maintain strong client relationships • Support troubleshooting efforts and escalate issues in collaboration with Technical Services • Maintain inventory and coordinate shipment of equipment to clients • Collaborate on software development and cross-functional projects with Sales and Marketing • Create and maintain client-facing documentation, including user guides, technical specifications, and SLAs • Generate client reports in partnership with Technical Services as requested • Coordinate and complete security questionnaires and vendor assessments in partnership with Sales, Legal, and Information Security teams • Research and evaluate new technologies to enhance service delivery and customer experience • Support a proactive, customer-first service approach across all interactions • Maintain confidentiality of sensitive and proprietary information • Participate in ongoing professional development to maintain and grow technical knowledge • Complete all assigned responsibilities within established timelines

🎯 Exigences

• 5+ years of experience in a customer service, technical support, or Solutions/Sales Engineering role • Proven experience with customer training, onboarding, and support • Strong verbal and written communication skills • Excellent organizational skills with the ability to manage multiple priorities and meet deadlines • Proficiency in Microsoft Office (Word, Excel, Outlook) • Basic understanding of system networking concepts • Experience working cross-functionally with multiple departments • Associate’s or Bachelor’s degree in a related field, or equivalent experience • Working knowledge of Learning Management Systems (LMS) such as Canvas, Blackboard, Moodle, or D2L/Brightspace • Familiarity with REST APIs and integrating third-party services , including the ability to read technical documentation, understand authentication methods, and perform basic troubleshooting • Experience supporting or interfacing with web-based platforms, integrations, or broadcast/streaming environments preferred

🏖️ Avantages

• Generous paid time off (PTO) • Comprehensive benefits package including: Medical, dental, and vision insurance • Life and disability coverage • Accident, critical illness, and hospital indemnity plans • 401(k) with company match