Service Delivery Manager

🕒 il y a 25 jours

🇬🇧 Royaume-Uni – Télétravail

⏰ Temps Plein

🟠 Senior

🔴 Expert

👔 Manager

🇬🇧 Parrain de Visa de Travailleur Qualifié UK

Cette entreprise a parrainé des visas de Travailleur Qualifié du Royaume-Uni par le passé.

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Version 1

Site WebLinkedInTous les Emplois

1001 - 5000 employés

💼 Conseil

📦 Logistique

🏥 Santé

💰 Private Equity Round en 2017-04

Consulting • Logistics • Healthcare

Version 1 est une entreprise technologique qui se concentre sur la transformation des défis commerciaux en changements durables grâce à des solutions et services technologiques. Elle se spécialise dans la modernisation des applications, la transformation vers le cloud, ainsi que dans les capacités de données et d'intelligence artificielle. Version 1 permet aux entreprises de définir leur avenir avec une innovation durable, en tirant parti de l'agilité du cloud et de données de haute qualité pour les applications d'intelligence artificielle. Leurs services visent à améliorer les expériences des clients et des employés grâce à un design centré sur l'humain et un esprit de collaboration. Ils proposent une gamme complète de services gérés, excellant particulièrement dans les applications d'entreprise pour les ressources humaines et la finance. À travers leur cadre Evolve Business Transformation, ils apportent de la valeur à l'ère de l'intelligence artificielle, en se concentrant sur la réussite client et les partenariats stratégiques.

Description

• Produce both customer and internal service reporting. • Conduct regular reviews with customers. • Handle escalations, issues, problems, and requirements. • Oversee invoicing and financial aspects of assigned accounts. • Perform monthly forecasting of project costs and revenue, understanding gaps and putting corrective measures in place, as appropriate. • Ensure ISO20000 compliance and best practices. • Identify and implement continual service improvement initiatives. • Manage business risk and ensure business continuity. • Achieve targets and drive improvement initiatives. • Explore and drive opportunities for new or additional work within existing customers.

🎯 Exigences

• 8+ years in Service Delivery Management • Fluency in English. • Strong verbal and written communication skills. • Proven experience in customer service and relationship management. • Strong analytical abilities. • Track record of driving revenue opportunities. • Ability to work within a process-driven environment. • Experience in monthly forecasting of financials. • Self-starter with the ability to drive assignments and escalate when necessary. • Team player with a strong customer-centric ethos. • ITIL v4 certified with strong skills in Service Design, Operations and Transition.

🏖️ Avantages

• Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits • Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme • Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance • Financial Wellbeing initiatives including; Version 1 Pension with a 5% employee-matched contribution, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme • Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. • 24 days holiday allowance plus Public Holidays, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies • Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat • Reward schemes including Version 1’s Annual Excellence Awards & quarterly Star Awards. • Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.