Implementation and Support Specialist

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🕒 il y a 29 jours

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VirtualStaff365

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2009

🤝 B2B

☁️ SaaS

👥 RH Tech

B2B • SaaS • HR Tech

VirtualStaff365 est une entreprise basée à Melbourne, spécialisée dans les solutions d'externalisation de personnel virtuel. Elle aide les entreprises australiennes à gagner du temps et à réduire les coûts de personnel en proposant des solutions de personnel offshore professionnelles et économiques provenant des Philippines et d'Afrique du Sud. VirtualStaff365 offre une large gamme de services d'assistant virtuel, incluant le service client, la saisie de données, le design graphique, le développement web et logiciel, et bien plus encore. Leurs solutions permettent aux entreprises d'accroître leur efficacité opérationnelle et de se développer rapidement tout en offrant une garantie sans risque.

Description

• - Play a key role in helping new customers get up and running on the company platform • - Perform hands-on system setup for new customer environments • - Import and configure user accounts, sites, and roles • - Import and update Safety Data Sheets (SDSs) • - Import product files from customer inventory management systems • - Work directly with customer contacts to progress onboarding tasks and resolve setup issues • - Track onboarding progress and maintain internal records • Training & Support • - Deliver online product training sessions to customer users via video calls • - Maintain and update standard training materials to reflect system updates • - Respond to inbound customer support enquiries promptly • - Resolve customer issues where possible and provide practical solutions • - Escalate complex technical issues to the development team when needed • - Maintain clear and accurate records of support cases and resolutions • Product Testing & QA • - Participate in product testing and QA activities with the product development team • - Test new features and releases to ensure high-quality delivery to clients • - Provide feedback on user experience to assist with continuous platform improvement

🎯 Exigences

• - Previous experience in a SaaS customer onboarding or implementation role • - Strong English communication skills, both written and verbal • - High level of comfort with SaaS platforms and cloud-based software • - Intermediate to advanced proficiency in spreadsheets and data management • - Strong attention to detail, especially when handling product and SDS data • - Proven ability to manage multiple onboarding projects simultaneously • - Confident in delivering training sessions to small groups of users • - Ability to work Monday to Friday aligned to Australian Eastern Standard Time business hours • - Reliable and self-managing in a remote working environment • Nice-to-Have Skills • - Exposure to compliance EHS (Environmental, Health & Safety) or logistics software • - Experience using helpdesk or ticketing systems • - Experience working in a startup or AI-native environment

🏖️ Avantages

• - ​Permanent work-from-home set-up • - Dayshift (Australian business hours) • - Full-time job • - HMO • - Annual leave • - 13th-month pay • - With Government Mandated Benefits