Enterprise AI Operations Lead

🕒 il y a 6 jours

🌽 Illinois, North Carolina, +2 états de plus – Distant

🌽 Illinois – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote 🎸 Tennessee – Remote

💵 $122 000 - $145 000 / an

⏰ Temps Plein

🟠 Senior

⚙️ Opérations

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VitalSource

Site WebLinkedInTous les Emplois

201 - 500 employés

📚 Éducation

🛍️ eCommerce

☁️ SaaS

Education • eCommerce • SaaS

VitalSource s'engage à transformer l'apprentissage numérique grâce à des plateformes et outils éducatifs innovants. L'entreprise offre une gamme de solutions conçues pour fournir des supports de cours abordables et accessibles, en s'appuyant sur des technologies telles que la création de contenu intelligent, les vitrines numériques et les intégrations transparentes. VitalSource sert une clientèle diversifiée incluant des institutions académiques, des enseignants, des entreprises de formation continue et des éditeurs, avec un engagement à améliorer les résultats d'apprentissage et l'engagement des utilisateurs grâce à l'utilisation de puissantes analyses de données et des sciences de l'apprentissage. Leurs plateformes, telles que Bookshelf et Intrepid, soutiennent un réseau mondial qui privilégie l'accès équitable et la personnalisation de l'apprentissage.

Description

• Administer the Claude Enterprise deployment across chat and Claude Code, including user provisioning, permission scoping, workspace configuration, and integration management. • Own configuration and guardrails for agentic AI tooling (Claude Code and similar): managed settings, permission modes, allowed and denied tool lists, and policy enforcement across developer environments, in coordination with Engineering. • Govern connectors, extensions, MCP, and skill requests, evaluating each against policy and data-handling standards and routing approvals or denials through the IT intake process. • Govern internal knowledge sources feeding AI retrieval: run intake and trust-tier classification, maintain a source inventory, monitor freshness and access enforcement, and escalate any regulated-data source to Legal and Data Privacy. • Build and maintain usage and spend reporting and BI dashboards (Looker or comparable), covering active users, adoption, license and seat utilization, dormant seats, and cost-per-seat trends. • Manage AI tooling spend and token consumption, surfacing optimization opportunities (model routing, seat reclamation, tier right-sizing) and flagging cost anomalies. • Monitor AI platform usage for risky behavior, policy exceptions, and unusual access patterns, within a monitoring scope defined with Legal and Security. • Partner with Security and Compliance on audit evidence, access reviews, tool inventory, vendor touchpoints, and documentation of configuration and governance decisions.

🎯 Exigences

• 5+ years in IT operations, systems administration, or technical operations, with demonstrated governance, risk, or compliance (GRC) judgment. • Enterprise SaaS administration experience, including user management, SSO/SCIM, permissions, and audit log review. • Hands-on experience building and maintaining BI dashboards and recurring reporting (Looker or comparable). • Working familiarity with developer or agentic AI tooling (e.g., Claude Code, Cursor), including how permission controls and autonomous execution work and where the risks sit. • Familiarity with how AI retrieval works (RAG, connectors, knowledge bases) and the data-governance questions it raises: source trust, access scope, and where regulated data must not flow. • Ability to govern a retrieval layer, not necessarily design one.

🏖️ Avantages

• Medical, Vision, Dental, Life, Disability, Critical Illness, Accident, FSA, HSA, ID Protection, Pet and Legal Insurance • 401K match up to 5% • 12 weeks of paid parental leave • Tuition reimbursement program • 4 weeks’ vacation, 12 sick days, 11 company holidays, and 3 personal days • Flexible work schedules and remote capabilities (by team) • Opportunities for fitness challenges and rewards