Patient Engagement Specialist

🕒 il y a 15 jours

🌐 États-Unis, Canada – Distant

🇺🇸 États-Unis – Télétravail 🇨🇦 Canada – Télétravail

🎸 Tennessee – Distant

🎸 Tennessee – Remote

💵 $25 / heure

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🚫👨‍🎓 Aucun diplôme requis

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Vori Health

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2020

🏥 Santé

🏢 Entreprise

🧘 Bien-être

💰 €15 100 000 Series A en 2021-07

Healthcare • Enterprise • Wellness

Vori Health est un cabinet médical spécialisé dans la santé musculo-squelettique (MSK) qui privilégie une approche virtuelle. Nous proposons des équipes soignantes dirigées par des médecins, offrant diagnostic, plans de traitement personnalisés, gestion de la douleur sans opioïdes, physiothérapie virtuelle, coordination d'imagerie médicale, soutien chirurgical, deuxièmes avis, et coaching de mode de vie sain. L'entreprise opère une plateforme de soins numériques desservant particuliers et clients professionnels (employeurs, régimes de santé et courtiers), accepte les principales assurances y compris le Medicare, et se concentre sur les affections orthopédiques liées au dos, au cou, aux articulations et au sport.

Description

• Reach out to at least 50-75 eligible members daily to inform them about Vori Health’s services • Respond to inbound inquiries by phone or email from marketing and outreach campaigns • Build trusting relationships with members through active listening and empathy • Explain Vori Health’s program benefits and services to members and their support networks • Convert prospective patients to active Vori member/patients • Provide inbound telephonic support and triage member needs to Care Teams for clinical support and care coordination • Obtain member consent and conduct enrollment surveys • Identify and escalate urgent member needs • Participate in coaching and development sessions and apply feedback and best practices • Follow Care Team policies, procedures, escalation pathways, communication best practices, and documentation standards • Complete training and stay current on systems, tools, technology, partners, and expectations • Communicate member and provider feedback to marketing and leadership teams • Perform other projects and duties as assigned

🎯 Exigences

• 2-5 years’ experience in healthcare client success, patient-facing/care delivery roles, high-performing enrollment advisor roles, or highly consultative sales roles • Experience using Zendesk or a similar customer management platform • Proficient in Microsoft Office Suite, specifically Excel • Knowledge of best-in-class customer service practices • Proven record of accomplishment in providing exceptional customer experiences • Strong ability to demonstrate empathy, build relationships, discover patients’ needs, and present the program convincingly in a phone call • Deep experience in and passion for service-oriented roles requiring persuasive communication skills • Ability to juggle multiple tasks and work under pressure while maintaining organized communications and documentation • Excellent verbal and written communication skills • Adaptability and comfort with ambiguity in a fast-paced startup environment • Experience with video chatting, Google Suite, Slack, and electronic health records, or comfort learning new technology • Ability to identify and prioritize member needs and address urgent and important needs immediately • Entrepreneurial spirit and ability to collaborate to solve complex problems and drive continuous improvement • Authorized or able to provide required documents to work in United States or Canada • Bilingual written and spoken Spanish and English (nice-to-have)

🏖️ Avantages

• Equity Options • Medical, dental, and vision coverage • Wellness programs • Mental health resources • 401(k) plan and Roth options • Generous paid time off, including vacation days, holidays, and sick leave • Flexible, fully remote work environment • Training resources and Professional Development stipend for further education • Paid parental leave • Employee Assistance Program (EAP) • Confidential counseling and support for personal or work-related challenges