Corporate IT Support Specialist

🕒 il y a 16 jours

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Vultr

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2014

🤖 Intelligence artificielle

🤝 B2B

🔧 Matériel

🔥 Financement dans la dernière année

💰 €329 000 000 Debt Financing - Vultr en 2025-06

Artificial Intelligence • B2B • Hardware

Vultr est un fournisseur mondial d'infrastructures cloud offrant des machines virtuelles à la demande, des serveurs bare-metal, des instances accélérées par GPU, des bases de données gérées, un stockage d'objets et de blocs, des services Kubernetes et de mise en réseau. La plateforme met l'accent sur les charges de travail d'IA et de calcul haute performance (HPC) avec un large choix de GPUs AMD et NVIDIA, un réseau rapide, et plus de 32 régions de centres de données, ainsi qu'un marché d'applications déployables et des API conviviales pour les développeurs. Vultr cible les développeurs et les entreprises à la recherche d'alternatives cloud abordables, évolutives et conformes aux hyperscalers pour le calcul et le stockage.

Description

• Own the daily helpdesk ticket queue, triaging and resolving issues across hardware, software, and access requests within established SLAs • Troubleshoot endpoint issues on macOS and Windows devices for fully remote employees, escalating complex problems to senior IT staff when appropriate • Administer core SaaS platforms (Google Workspace, Slack, Zoom, and similar tools), including user provisioning, license management, and group permissions • Manage employee onboarding and offboarding end-to-end, including hardware shipping, account creation, access provisioning, and timely deprovisioning • Configure and maintain endpoints through MDM platforms (Intune, or equivalent), ensuring devices remain compliant with security policies • Support identity and access management workflows in Okta (or equivalent SSO/IdP), including SSO integrations, MFA enforcement, and group-based access • Maintain an accurate hardware and software asset inventory, tracking devices throughout their lifecycle from procurement to retirement • Develop clear documentation, runbooks, and self-service resources that empower employees and reduce repeat tickets • Engage with employees through chat, video, and ticketing channels to deliver a responsive, white-glove support experience across multiple time zones • Partner with Security, People Operations, and senior IT teammates on larger initiatives, audits, and tooling rollouts

🎯 Exigences

• 2+ years of experience in a helpdesk, IT support, or corporate IT administrator role, preferably supporting a remote or distributed workforce • Hands-on experience troubleshooting macOS and Windows endpoints, including hardware, software, networking, and peripheral issues • Working knowledge of SaaS administration across platforms such as Google Workspace, Slack, Zoom, and similar collaboration tools • Experience with identity and access management platforms (Okta, JumpCloud, Azure AD/Entra ID, or equivalent), including SSO, MFA, and group-based provisioning • Familiarity with MDM/endpoint management tools such as Jamf, Intune, Kandji, or equivalent • Experience with ticketing and ITSM platforms (Jira Service Management, Freshservice, Zendesk, or similar) • Strong written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users • Demonstrated customer service mindset with a track record of delivering responsive, white-glove support • Ability to manage multiple priorities independently in a fast-paced, fully remote environment • Industry certifications such as CompTIA A+, Network+, Security+, Apple Certified Support Professional, or Microsoft 365 Certified are a plus

🏖️ Avantages

• 100% company-paid insurance premiums for employee medical, dental and vision plans. • 401(k) plan that matches 100% up to 4%, with immediate vesting • Professional Development Reimbursement of $2,500 each year • 11 Holidays + Paid Time Off Accrual + Rollover Plan • Commitment matters to Vultr! Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year • $500 stipend for remote office setup in first year + $400 each following year • Internet reimbursement up to $75 per month • Gym membership reimbursement up to $50 per month • Company paid Wellable subscription