Customer Success Manager

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We Are Working

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2019

🤝 B2B

👥 RH Tech

⚡ Productivité

B2B • HR Tech • Productivity

We Are Working est un service d'assistants virtuels dédié à aider les petites entreprises, les entrepreneurs et les professions libérales à améliorer leur productivité et leur rentabilité. En offrant un soutien spécialisé dans les tâches administratives, le marketing, les ventes, la comptabilité, la recherche et le recrutement, We Are Working permet à ses clients de se concentrer sur leurs activités principales sans être submergés par les tâches quotidiennes. Leur équipe d'assistants virtuels triés sur le volet, dotés des compétences nécessaires pour gérer diverses charges de travail, garantit une exécution efficace des tâches, permettant ainsi aux clients de regagner du temps et d'améliorer leur flux de travail global.

Description

• Build and maintain strong, long-term relationships with customers, ensuring their ongoing success and satisfaction. • Proactively identify and evaluate customer needs, providing tailored solutions and guidance. • Enhance customer training programs to ensure customers are fully leveraging our services. • Serve as a customer advocate within the company, ensuring their feedback informs process improvements. • Drive customer engagement and encourage upgrades where relevant to contribute to retention and growth. • Promote customer loyalty and build trust and transparency in all interactions. • Collaborate with cross-functional teams to resolve issues and create a seamless customer experience. • Track, measure, and report on key metrics such as customer satisfaction, retention, and revenue growth.

🎯 Exigences

• 3+ years of relevant experience in customer success, account management, or related roles. • Manager experience is a plus. • Exceptional verbal and written communication skills. • Strong interpersonal and customer service skills with a passion for helping others. • Bachelor's degree in Business, Marketing, or a related field is a plus. • Excellent organizational skills and a keen attention to detail. • Proven time management abilities, with the capability to meet deadlines and prioritize effectively. • Analytical mindset with problem-solving capabilities and a proactive approach. • Demonstrated leadership and supervisory skills. • Proficiency in Microsoft Office Suite or similar tools; familiarity with CRM systems is a plus. • Completion of pre-screeners during the application process is required.

🏖️ Avantages

• 100% remote / online • Schedule: 9:00 AM - 5:00 PM EST