Franchise Tech Systems Specialist

🕒 il y a 1 mois

⛰️ Colorado – Distant

⛰️ Colorado – Remote

💵 $70 000 - $80 000 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

👻 Score fantôme 4%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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WellBiz Brands, Inc.

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 1983

🏥 Santé

🏨 Hôtellerie

💄 Beauté

Healthcare • Hospitality • Beauty

WellBiz Brands, Inc. est un leader dans le secteur des entreprises axées sur les expériences qui visent à changer des vies. À travers cinq marques franchisées distinctes, dont Amazing Lash Studio®, Drybar®, Elements Massage®, Fitness Together® et Radiant Waxing™, l'entreprise exploite plus de 750 établissements. WellBiz se concentre sur la franchise de marques grand public à forte croissance offrant des expériences de service exceptionnelles, reflétant ses valeurs fondamentales de divertissement, d'appropriation, de respect, de passion et d'intégrité. La société est dédiée à répondre aux besoins des consommateurs soucieux de leur santé et de leur beauté en fournissant des services de qualité qui améliorent leur style de vie et leur bien-être.

Description

• Provide timely, professional support to franchisees and internal partners through ticketing systems, email, and direct collaboration with operations teams. • Investigate and troubleshoot software/system issues by gathering relevant details, reviewing available documentation, validating expected versus actual behavior, and identifying potential root cause. • Resolve issues within scope and escalate appropriately to vendors, internal partners, or leadership when needed. • Assist with testing and implementation of new system functionality, platform updates, configuration changes, and operational workflows. • Maintain a working understanding of POS and business system needs across multiple franchise brands. • Manage administrative and system-related tasks for franchise openings, ownership transfers, location closures, and related operational changes. • Prepare, submit, validate, and audit data files or reports to support accurate vendor updates and system changes. • Support software rollouts by assisting with testing, documentation, communication, issue tracking, and post-launch validation. • Identify risks, inconsistencies, or downstream impacts in system changes and communicate them clearly before action is taken.

🎯 Exigences

• Minimum two years of experience supporting, administering, or troubleshooting business-critical software systems. • Experience with appointment-based POS systems strongly preferred; experience with Mindbody and Booker highly valued. • Experience in franchising, spa/wellness, fitness, beauty, hospitality, or other multi-location service businesses is a plus. • Strong software troubleshooting skills, including the ability to distinguish symptoms from root cause. • Ability to investigate ambiguous issues, gather the right context, and communicate findings clearly. • Strong written communication skills, especially in ticketing systems, email, documentation, and internal status updates. • Demonstrated ability to work independently, manage competing priorities, and follow issues through to resolution. • Strong attention to detail, organizational skills, and ability to identify inconsistencies or risks. • Ability to retain and apply feedback, recognize repeatable patterns, and improve work quality over time. • Ability to learn new software applications quickly and adapt to evolving technology, processes, and business needs. • Proficiency in Microsoft Office Suite and Google Workspace. • Positive, professional, and service-oriented approach with franchisees, vendors, and internal partners. • Ability to work independently and collaboratively in a fast-paced environment.

🏖️ Avantages

• Flexible time off and holiday schedule • Medical, dental, vision, and life insurance • Health Savings Account • Flexible Spending Account • 401K match • Monthly allowance for spend at WellBiz Brands, Inc. owned brands • Cell Phone reimbursement • Free Employee Assistance Plan