Account Executive

🕒 il y a 4 jours

🇺🇸 États-Unis – Télétravail

💵 $58 500 - $70 800 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🧑‍💼 Ingénieur d'affaires

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WEX

Site WebLinkedInTous les Emplois

5001 - 10000 employés

Fondée en 1983

🚗 Transport

💸 Finance

💳 Fintech

💰 €310 000 000 Post-IPO Debt en 2020-06

Transport • Finance • Fintech

WEX est une plateforme mondiale de commerce spécialisée dans diverses solutions commerciales pour relever les défis opérationnels. Elle propose des services de gestion et de mobilisation des flottes avec ses systèmes de cartes carburant, offrant une gestion de flotte complète et des analyses approfondies. De plus, elle se concentre sur des solutions de paiements pour les entreprises qui simplifient les processus dans différents secteurs, améliorant l'efficacité et la sécurité. WEX est également impliquée dans l'administration des avantages sociaux pour les employés, aidant les organisations à gérer efficacement les comptes santé et de remboursement. La gamme diversifiée de services de WEX répond à de nombreux secteurs, mettant l'accent sur l'innovation, la durabilité et des solutions efficaces pour la croissance des entreprises.

Description

• Serve as the primary post-sale point of contact and strategic advisor for assigned client accounts • Build deep, long-term relationships based on trust, transparency, and shared goals • Develop a comprehensive understanding of each client’s business, KPIs, and growth strategies • Champion client success through regular touchpoints, planning sessions, and business reviews • Take full ownership of account growth and retention, directly contributing to increased ARR for WEX • Identify and close upsell and cross-sell opportunities by aligning WEX capabilities to emerging client needs • Lead the renewal process, ensuring timely execution and clear demonstration of value • Use strategic planning and quarterly business reviews to showcase ROI and build expansion roadmaps • Guide clients through best practices and advanced product features to maximize value • Develop enablement plans that support customer-specific business outcomes • Drive consistent product utilization to ensure adoption and prevent churn • Act as the single point of accountability for issue resolution and client satisfaction • Coordinate with internal teams (Sales, Product, Engineering, Support, etc.) to resolve concerns quickly and completely • Prevent reactive service by identifying friction points early and proactively addressing them • Proactively share relevant product updates, enhancements, and news • Gather and communicate customer feedback to internal stakeholders to influence product direction and service improvements • Maintain accurate records of client status, activity, and opportunities • Monitor and report on success metrics such as satisfaction, renewal rate, and revenue expansion • Continuously contribute to the evolution of customer success strategies, playbooks, and best practices

🎯 Exigences

• Minimum 3-5 years of Customer Success or Account Executive experience • Bachelor’s degree or equivalent relevant experience • Advanced knowledge of HSA, HRA, FSA, Commuter, COBRA, Retiree Billing, and FMLA Billing preferred • Strong understanding of Savings & Spending and COBRA regulatory requirements • Proven track record of managing client relationships and driving account growth • Experience with renewals, expansions, and achieving retention and revenue targets • Excellent communication, presentation, and relationship-building skills • High accountability mindset—you take ownership, deliver results, and build trust • Ability to work cross-functionally and manage multiple priorities independently • Proficiency in CRM and client engagement platforms (e.g., Salesforce)

🏖️ Avantages

• health, dental and vision insurances • retirement savings plan • paid time off • health savings account • flexible spending accounts • life insurance • disability insurance • tuition reimbursement