IT Operations, Client Connectivity Specialist

🕒 il y a 9 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

⚙️ Opérations

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Wisdom

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1 - 10 employés

🏥 Santé

💼 Conseil

⚕️ Assurance santé

Healthcare • Consulting • Healthcare Insurance

Wisdom est une entreprise spécialisée dans les services de facturation dentaire. Elle associe une équipe dédiée d'experts en facturation à des outils spécialement conçus pour soutenir les cabinets dentaires. En externalisant les tâches de facturation, Wisdom vise à réduire le stress administratif et à améliorer l'efficacité du processus de recouvrement. L'entreprise se concentre sur la maximisation des revenus des cabinets dentaires tout en maintenant une expérience patient fluide grâce à un traitement rigoureux des réclamations, à la vérification des assurances et à une facturation et un recouvrement des patients fiables. Wisdom a aidé avec succès ses clients à atteindre une réduction significative des créances et une augmentation des revenus issus de la facturation des assurances. L'équipe de l'entreprise compte des experts avec une vaste expérience en gestion de cabinet dentaire et en optimisation de la facturation.

Description

• Lead the technical onboarding process for new client implementations. • Coordinate directly with dental offices and their IT providers to establish secure remote access. • Configure, validate, and troubleshoot VPN, TS+, Splashtop, remote desktop, and network connectivity. • Complete technical implementation checklists before practices are approved for go live. • Perform end to end validation including connectivity testing, software access verification, scanning, clearinghouse testing, and remote session stability. • Serve as the primary technical owner for client connectivity issues after implementation. • Troubleshoot remote access failures, VPN issues, authentication problems, hardware failures, printer and scanner connectivity, and workstation performance. • Resolve technical issues from intake through resolution while providing regular status updates to internal teams and clients. • Escalate complex issues appropriately while maintaining ownership of communication and follow through. • Partner closely with Client Onboarding, Operations, Product, Engineering, Revenue Specialists, and Customer Success teams. • Coordinate directly with third party IT vendors to resolve office infrastructure issues. • Translate technical concepts into clear, easy to understand communication for nontechnical users. • Maintain detailed implementation documentation and technical records. • Assist in building and maintaining Wisdom's remote connectivity platform. • Support deployment of company managed VPN and remote access solutions. • Identify recurring technical issues and recommend long term improvements. • Contribute to documentation, knowledge base articles, implementation guides, and standard operating procedures. • Help improve automation and scalability of remote connectivity as the company grows. • Deliver an exceptional client experience by combining strong technical expertise with outstanding communication and relationship management. • Act as a trusted technical advisor throughout implementation and ongoing support. • Ensure clients feel informed, supported, and confident throughout every stage of the onboarding process.

🎯 Exigences

• 3+ years of experience in IT support, technical implementation, systems administration, MSP, or client facing technical operations. • Experience supporting remote users, VPNs, remote desktop technologies, Windows environments, and networking fundamentals. • Strong troubleshooting skills across hardware, software, authentication, networking, and connectivity. • Experience coordinating technical projects involving multiple stakeholders. • Excellent verbal and written communication skills with the ability to explain technical concepts to nontechnical audiences. • Strong organizational skills with the ability to manage multiple client implementations simultaneously. • Ability to work independently while collaborating effectively across remote teams. • Passion for delivering outstanding customer service and building trusted client relationships.

🏖️ Avantages

• Wisdom is an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.