User Experience Operations Lead

🕒 il y a 25 jours

🇺🇸 États-Unis – Télétravail

💵 $177 000 - $290 000 / an

⏰ Temps Plein

🟠 Senior

🎨 Designer Produit (UI/UX)

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Workiva

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2008

💼 Conseil

🏥 Santé

📦 Logistique

💰 €689 300 Venture Round en 2014-10

Consulting • Healthcare • Logistics

Workiva est une plateforme complète conçue pour le reporting d'entreprise, l'ESG, l'audit et la gestion des risques. Elle offre des solutions de reporting intégrées qui connectent les données, unifient les processus et permettent aux équipes de se concentrer sur les tâches à forte valeur ajoutée. Plus de 6000 entreprises internationales font confiance à Workiva pour sa capacité à rationaliser les flux de travail et à fournir une source unique de vérité pour les données financières et non financières. La plateforme intègre une technologie de pointe, y compris l'IA et l'automatisation, pour améliorer la sécurité et la conformité avec les exigences réglementaires actuelles et futures. Les solutions de Workiva sont adaptées à plusieurs secteurs, notamment la banque, l'assurance et les investissements, et la plateforme soutient les équipes de comptabilité, finance, audit, risque et durabilité.

Description

• Serve as the central bridge connecting UX Design, Design Systems, Content, and UX Research with the broader Product organization • Establish unified decision routines and shared operating models across the UX organization • Drive continuous operational improvements by streamlining workflows, standardizing practices, and leveraging automation and AI • Design and run recurring rituals, design critique routines, and decision-making checkpoints across UX functions • Prepare the Head of UX for Product Strategy & Operations sessions, drive follow-through, and serve as the day-to-day UX counterpart to Product Operations • Own the UX tooling and vendor budget; manage renewals and procurement with IT, Procurement, Finance, and Legal • Consolidate communication channels and documentation, audit the tooling ecosystem, pilot new tools, and build reusable templates • Build onboarding systems and reusable job description, interview loop, and evaluation templates • Connect Research Ops to shared rhythms and facilitate a cross-discipline competency and leveling framework • Run executive reporting cadence, communicate UX strategy, and coordinate UX participation in annual cross-functional efforts • Identify repeatable workflows for AI or automation, pilot with guardrails, and scale effective solutions using operational health measures • Create rituals and engagement moments that build connectivity and psychological safety across the distributed team

🎯 Exigences

• 10+ years in UX operations, design/research program management, or a comparable operations role across multiple director-led teams • Experience owning a budget and managing vendor relationships end to end • Track record of building an operating model, cadence, or process from a low-maturity starting point • Experience preparing an executive for high-stakes cross-org conversations and driving follow-through • Experience building operating processes, planning cadences, or shared systems where structure was limited or still evolving • Ability to influence without formal authority, facilitate decisions, and build strong relationships across disciplines • Experience preparing leaders for cross-functional discussions and translating decisions into clear actions and follow-through • Strong written and verbal communication, with the ability to adapt information for executives, team leaders, and individual contributors • Ability to prioritize a broad portfolio and deliver improvements in practical, manageable stages • Experience supporting a multidisciplinary UX organization spanning design, research, content, and design systems • Experience partnering with Product Operations on shared planning processes, workflows, or organizational standards • Experience developing hiring and onboarding systems, supporting competency frameworks, or coordinating research operations • Working proficiency with Figma, Jira, collaboration and documentation platforms, and budget-tracking tools • Experience applying AI or automation to operational workflows, with clear guardrails and measurable outcomes • Experience defining operational metrics and using data to improve processes, understand capacity, and evaluate adoption • Reliable internet access for remote work periods

🏖️ Avantages

• A discretionary bonus typically paid annually • Restricted Stock Units granted at time of hire • 401(k) match • Comprehensive employee benefits package • Supports employees in working from an office or remotely from any location within their country of employment • Up to 10% travel to meet geographically distributed team members, depending on proximity to company offices

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