Enterprise Account Manager – Hospitality

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WorkWhile

Site WebLinkedInTous les Emplois

51 - 200 employés

📦 Logistique

🏨 Hôtellerie

🏭 Fabrication

💰 €23 000 000 Series B - WorkWhile en 2025-06

Logistics • Hospitality • Manufacturing

WorkWhile est une plateforme de gestion du travail et de la main-d'œuvre propulsée par l'IA qui connecte les entreprises avec des travailleurs de première ligne certifiés et évalués pour des missions à la demande, temporaires et de longue durée. La plateforme offre une solution SaaS de gestion de la main-d'œuvre complète, associant et planifiant des talents dans des secteurs comme l'entreposage, la logistique, la fabrication, l'hôtellerie, les installations et le commerce de détail. Elle propose des fonctionnalités telles que des vérifications des antécédents, un support de certification, un paiement dès le lendemain, une application pour les travailleurs, ainsi qu'une gestion en temps réel de la main-d'œuvre et des insights basés sur le machine learning. WorkWhile se positionne comme une source unique de vérité pour les besoins de recrutement dynamiques, permettant aux entreprises de se développer avec flexibilité grâce à une tarification transparente et des décisions de recrutement basées sur les données.

Description

• Lead Account Relationship: Serve as the lead point of contact for all account management matters for enterprise hospitality and event clients, including staffing planning, shift fulfillment, and ongoing labor strategy. • Build Executive & Regional Alignment: Build and maintain strong, long-lasting relationships with regional event/culinary directors, general managers, corporate food service directors, venue concessionaires, and VP-level operations leaders. • Understand Industry Dynamics: Develop a deep understanding of each client’s operational environment, including hyper-seasonal staffing volatility, last-minute event bookings/cancellations, variable labor costs, and guest service standards, to proactively meet their workforce needs. • Drive Contract Growth & Retention: Maintain and grow client accounts, identifying upsell and expansion opportunities across regional event sites, venue networks, multi-unit properties, or new culinary/hospitality labor categories. • Act as a Trusted Advisor: Develop trusted advisor relationships with key hospitality accounts, aligning WorkWhile's workforce solutions to their operational goals, ROI targets, and guest experience standards. • Ensure Operational Excellence: Ensure timely and successful fulfillment of shifts in line with strict client SLAs, worker reliability metrics, and service quality expectations for high-profile events. • Transparent Stakeholder Communication: Communicate the progress of weekly, monthly, and quarterly workforce initiatives clearly to both internal operations teams and enterprise client executives. • Track & Forecast Metrics: Forecast and track key account metrics including fill rates, worker attendance/performance, client satisfaction scores, and revenue retention and expansion. • Deliver Business Reviews: Prepare regular account health reports and quarterly business reviews tailored to venue operators, contract food service executives, and catering leadership teams. • Cross-Functional Collaboration: Partner with the Sales team to expand WorkWhile's presence across new venue networks or regional operator groups, and collaborate with internal Operations teams to ensure fulfillment during peak periods (e.g., stadium game days, peak catering seasons, major conferences). • Issue Escalation & Resolution: Assist with challenging client requests or live-event operational escalations, providing quick and effective resolutions to minimize disruption to the guest experience.

🎯 Exigences

• 5-10 years experience as an Account Manager, ideally within the contract food service, event management, catering, venue operations, or flexible workforce solutions industries. • Deep Hospitality & Event IQ: A profound understanding of the logistics behind large-scale catering, stadium operations, corporate dining, and how workforce reliability directly impacts guest experience and margin. • Executive Presence & Influence: Demonstrated ability to communicate, present, and influence stakeholders at all levels, from regional culinary directors and venue GMs to VP-level hospitality executives. • Multi-Unit Expertise: Experience managing multi-unit, enterprise-scale hospitality accounts, venue networks, or multi-city event portfolios. • Tech Stack Proficiency: Solid experience with CRM software (Salesforce or similar) and Google Suite. • Track Record of Growth: Proven track record of delivering client-focused labor solutions, maintaining high customer retention rates, and hitting revenue growth/expansion targets. • Agility & Attention to Detail: Ability to juggle multiple complex enterprise accounts and fast-moving event timelines while maintaining sharp attention to detail. • Communication Skills: Excellent listening, negotiation, presentation, verbal, and written communication skills.

🏖️ Avantages

• Competitive base salary + commission with clear OTE upside. • Equity in a high-growth, venture-backed startup. • Remote work culture with opportunities for coworking in SF, NY, Seattle & Toronto. • In-person company offsites. • Medical, dental, & vision coverage. • Flexible time off. • 401(k) with employer match. • WFH stipend to support your home office needs