Client Account Manager

🕒 il y a 7 jours

🇺🇸 États-Unis – Télétravail

💵 $145 000 - $165 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

👻 Score fantôme 6%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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XO Health Inc.

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11 - 50 employés

🏥 Santé

🛡️ Assurance

⚕️ Assurance santé

Healthcare • Insurance • Healthcare Insurance

XO Health Inc. est une entreprise qui propose des solutions de prestations de santé complètes et habilitées par la technologie, spécialement conçues pour le marché de l'auto-assurance. Leurs services s'adressent aux employeurs auto-assurés, aux courtiers et consultants, ainsi qu'aux administrateurs tiers, visant à unifier l'expérience de soins de santé. XO Health offre un réseau de prestataires basé sur la valeur, un plaidoyer pour les membres et une navigation dans les soins, des plans médicaux et pharmaceutiques intégrés, ainsi que des couvertures d'arrêt pour les employeurs. Leurs solutions sont axées sur l'équilibre entre le coût et la qualité, offrant des solutions de santé flexibles et sur mesure pour les employeurs.

Description

• Serve as the primary day-to-day point of contact for assigned employer clients. • Develop and maintain strong, trusted relationships with clients and key stakeholders. • Coordinate and resolve client questions, requests, concerns, and issues in a timely manner. • Partner with Network, Operations, Member Experience, Claims, Clinical, Technology, Finance, Sales, and other teams to support client needs. • Communicate status, risks, issues, and opportunities to clients and internal leadership. • Facilitate regular client meetings and ensure follow-up and accountability. • Lead and participate in client Open Enrollment meetings and activities. • Prepare and deliver recurring client reporting packages, presentations, and operational updates. • Lead client-specific projects and initiatives. • Develop project plans, timelines, deliverables, and communication strategies. • Coordinate cross-functional resources and maintain accountability for project milestones. • Facilitate project meetings and provide regular status updates. • Transition completed projects into ongoing operational processes. • Maintain knowledge of self-funded medical and pharmacy benefit design and applicable regulatory requirements. • Operate effectively in a fast-paced, evolving startup environment and support continuous improvement.

🎯 Exigences

• Bachelor's degree in Business, Healthcare Administration, or a related field. • Minimum of 5 years of experience in employer client account management, self-funded health plan administration, health insurance operations, or a closely related role. • Active Life and Health insurance license, or ability to obtain the license within 90 days of hire. • Demonstrated experience managing relationships with employer clients and key stakeholders, including brokers, consultants, benefits administrators, or other healthcare partners. • Demonstrated understanding of self-funded medical and pharmacy benefit design. • Working knowledge of ACA, CAA, ERISA, Mental Health Parity, and other applicable regulatory requirements. • Experience leading or participating in employer Open Enrollment meetings. • Demonstrated ability to manage multiple priorities, projects, and client needs simultaneously. • Excellent written and verbal communication skills, with the ability to communicate effectively with clients, senior leadership, and cross-functional teams. • Ability to travel up to 25%, based on season and client needs. • Experience and proficiency with Microsoft Office, including Excel and PowerPoint, and AI platforms such as Claude and ChatGPT.

🏖️ Avantages

• Competitive salary and benefits package • Bonus/commission eligibility under XO Health's applicable incentive compensation program

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