Senior Professional Services Consultant

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🕒 il y a 3 jours

🗣️🇺🇸🇬🇧 Anglais requis

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Yoodli AI Roleplays

11 - 50 employés

Fondée en 2021

🤖 Intelligence artificielle

☁️ SaaS

📚 Éducation

Artificial Intelligence • SaaS • Education

Yoodli AI Roleplays est une plateforme SaaS qui utilise des simulations de jeux de rôle en temps réel alimentées par l'IA pour aider les individus et les équipes d'entreprise à pratiquer et améliorer leurs compétences en communication : présentations commerciales, entretiens, présentations, coaching de managers, et prise de parole en public. Elle propose des scénarios personnalisables, des simulations multi-personnages, un retour d'information immédiat sur le contenu et la prestation, des analyses pour suivre le progrès et la certification, ainsi que des intégrations avec les systèmes d'apprentissage d'entreprise. Le service est certifié SOC 2 Type II et conforme au RGPD.

Description

• Lead Technical Implementations Own post-sale onboarding with a focus on LMS, HRIS, CRM, Convo Intelligence, SSO, and web embed integrations • Configure complex workflows and reporting solutions • Serve as the technical lead in customer rollout projects • Customize and Build Content Create tailored roleplays, personas, and scorecards aligned with customer workflows • Ensure training and content are embedded and role-relevant for end users • Collaborate Across Teams Work with CSMs (adoption and training), Support (technical troubleshooting), and Sales Engineers (pre-sales and scoping) to create a seamless customer experience • Clearly delineate responsibilities with other teams to reduce overlap and ensure efficiency • Define standard operating procedures • Collaborate on better professional services pricing and packages

🎯 Exigences

• Have 7+ years of experience in professional services, implementation consulting, or sales engineering in SaaS • Are comfortable with both technical configuration (integrations, reporting workflows, system setup) • Thrive in cross-functional environments, balancing Customer Success, Support, and Sales Engineering touchpoints • Are eager and hungry to learn and teach—excited to share your expertise as a technical advisor while delivering immediate impact • Enjoy translating customer needs into scalable, high-quality solutions

🏖️ Avantages

• Competitive compensation ($160,000 - $185,000) + meaningful equity • Full benefits: healthcare, dental, vision, 401k, flexible PTO • High-impact, mission-driven work with direct customer feedback loops • Work with a humble, driven, deeply collaborative team • A product you’ll use and believe in – every single week

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🗣️🇺🇸🇬🇧 Anglais requis