Field Service Engineer – Level 2

🕒 il y a 1 mois

🦬 Montana, Oregon, +3 états de plus – Distant

🦬 Montana – Remote 🌲 Oregon – Remote ⛷️ Utah – Remote ☕ Washington – Remote 🦬 Wyoming – Remote

💵 $78 000 - $97 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🔧 Ingénieur Service Itinérant

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ZEISS Group

Site WebLinkedInTous les Emplois

10 000+ employés

🏭 Fabrication

🏥 Santé

🧬 Biotechnologie

Manufacturing • Healthcare • Biotechnology

ZEISS est une entreprise technologique de premier plan à l'international dans les domaines de l'optique et de l'optoélectronique. Au cours de l'exercice précédent, le groupe ZEISS a généré un chiffre d'affaires annuel totalisant 10 milliards d'euros dans ses quatre segments : Technologie de Fabrication de Semi-conducteurs, Qualité Industrielle & Recherche, Technologie Médicale et Marchés Grand Public (statut : 30 septembre 2023). Avec environ 43 000 employés, ZEISS est actif à l'échelle mondiale dans près de 50 pays, possédant environ 30 sites de production, 60 entreprises de vente et de service et 27 centres de recherche et développement (statut : 30 septembre 2023). Fondée en 1846 à Iéna, l'entreprise a son siège social à Oberkochen, en Allemagne. La Fondation Carl Zeiss, l'une des plus grandes fondations en Allemagne dédiée à la promotion de la science, est l'unique propriétaire de la société holding, Carl Zeiss AG.Protection des données : www.zeiss.com/data-protectionMentions légales : http://zeiss.com/publisher Ceci est le compte LinkedIn officiel de ZEISS. Il suit la Netiquette de ZEISS : www.zeiss.com/netiquette

Description

• Provide industry-leading installation services for new equipment with an attention to detail, a high standard for system performance and a professional hand-off to the customer. • Independently troubleshoot and successfully diagnose issues on assigned equipment quickly and accurately so that a repair can happen within a single visit. • Confirm all SVOs within 24 hours of finishing the work following all procedures and guidelines for spare parts and time allocations. • Provide accurate and detailed as requested for billable quotations within 24 hours. • Complete all PMs for contract customers within 90 days of SVO assignment using proper checklists and documentation which must be shared with the customer. • Escalate any unresolved issue using the appropriate process quickly to ensure customer satisfaction and rapid resolution. • Educate customers on possible upgrades and accessories to improve the capabilities of their equipment and pass any and all leads to the proper channels. • Connect all available systems to the ZEISS Predictive Service network, as agreed by the Customer. • Conduct special site or system environmental analysis tests as assigned by management. • Train customers on basic system operation and maintenance using established guidelines. • Properly care for all ZEISS tools and assets as may be made available during the execution of assigned responsibilities. • Successful completion of all assigned technical training to acquire a thorough knowledge of assigned company equipment. This includes completing all required pre-reading assignments before all classroom courses, independently studying all materials and passing the courses to the satisfaction of the instructors. • Actively engages in personal development (leverages the content available on the ZEISS CurioZ online training portal, as well as self-inspired development of knowledge as it relates to the role) • Responsible for your personal safety when visiting labs and institutions by understanding the basics of lab behavior and an awareness of risks. Additionally, comply with all customer site safety protocols.

🎯 Exigences

• 4-year degree or technical certificate in technical/scientific discipline, related military electronics experience or an equivalent combination of training and experience such as 3+ years direct experience building, maintaining, installing, and/or repairing similarly complex automated electromechanical systems. • 3-5 years of professional work experience • Sound knowledge and understanding of Laboratory Safety requirements for BSL 1, 2, and 3 environments, as well as specimen handling of Level 3 (and below) pathogenic biohazards (e.g., bacteria, viruses, fungi, parasites, and prions) • Ability to understand and troubleshoot problems in software, electronics, optics and electron optics, high voltage, high vacuum, mechanical, and electro-mechanical systems • Knowledge of Windows operating environments and word processing and or email applications. • Familiarity with databases or CRM Systems a plus. • Ability to read and understand electrical or mechanical engineering documentation and schematics. • Must have driving record in good standing, a valid U.S. driver license, and be able to drive a company provided car/van.

🏖️ Avantages

• Medical • Vision • Dental • 401k Matching • Employee Assistance Programs • Paid time off including vacation, personal, and sick days