Senior Manager, Sales Operations

🕒 il y a 1 mois

🤠 Texas – Distant

🤠 Texas – Remote

⏰ Temps Plein

🟠 Senior

⚙️ Opérations

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Zendesk

Site WebLinkedInTous les Emplois

5001 - 10000 employés

Fondée en 2007

☁️ SaaS

🤝 B2B

💰 Grant en 2019-09

SaaS • B2B • Customer Support

Zendesk est une entreprise offrant une suite complète de solutions pour le service client et les ventes. Leurs services incluent la messagerie, le chat en direct, l'automatisation pilotée par l'IA, la confidentialité et la protection des données, ainsi qu'un espace de travail pour les agents, tous conçus pour améliorer l'expérience client et optimiser les opérations de support. Leur plateforme est conçue pour être flexible et évolutive, s'adressant aux entreprises de toutes tailles, y compris les petites entreprises, les startups et les grandes corporations. Zendesk met l'accent sur l'importance des flux de travail intégrés et des interactions client personnalisées, en tirant parti des données clients et de l'IA pour améliorer l'efficacité du service. De plus, ils fournissent des services professionnels, des ressources de formation et accordent une grande importance à la diversité, à l'inclusion et à la durabilité.

Description

• Act as a global business partner to the VP of Sales Development, helping shape priorities, drive decision-making, and execute the operating plan. • Partner with regional xDR analysts and sales development leaders to support all tiers of xDR management globally, ensuring consistency in performance management, reporting, and operational execution. • Lead and support global planning processes including headcount, capacity, coverage design, funnel analysis, and quota alignment for Sales Development. • Own and evolve reporting and operational insights to provide visibility into activity, pipeline generation, conversion trends, and funnel velocity. • Help design and scale AI-enabled workflows and automation across lead scoring, routing, productivity tracking, outreach processes, and operational decision support. • Coordinate cross-functionally with GTM Operations, Sales, Marketing, Finance, Enablement, and Revenue Operations to ensure strategic initiatives are implemented effectively. • Drive improvements in operational cadence, process quality, and data consistency across regions to support business performance. • Provide clear recommendations to leadership based on analysis, business context, and operational insight.

🎯 Exigences

• 5–7 years of experience in Sales Operations, Sales Development Operations, GTM Strategy, Business Partnering, or a similar role in a SaaS environment. • Proven ability to operate as a trusted business partner to senior sales leadership in a global or multi-regional organisation. • Strong understanding of SDR/BDR or xDR operations, top-of-funnel metrics, and pipeline generation. • Experience supporting planning, reporting, and operational execution in a matrixed global business. • Hands-on experience using AI tools, workflow automation, and Large Language Models in a business operations context. • Familiarity with Claude Code and OpenAI Codex, and the ability to apply them practically to operational and analytical workflows. • Excellent communication and influencing skills, with the ability to work effectively across senior stakeholders, regions, and functions. • Comfortable balancing strategic thinking with hands-on execution.

🏖️ Avantages

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options