Senior Solutions Architect

🕒 il y a 1 mois

🐊 Florida, South Carolina, +2 états de plus – Distant

🐊 Florida – Remote 🌴 South Carolina – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $206 000 - $308 000 / an

⏰ Temps Plein

🟠 Senior

💻 Ingénieur Solutions

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 12%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Zendesk

Site WebLinkedInTous les Emplois

5001 - 10000 employés

Fondée en 2007

💼 Conseil

📣 Marketing

📦 Logistique

💰 Grant en 2019-09

Consulting • Marketing • Logistics

Zendesk est une entreprise offrant une suite complète de solutions pour le service client et les ventes. Leurs services incluent la messagerie, le chat en direct, l'automatisation pilotée par l'IA, la confidentialité et la protection des données, ainsi qu'un espace de travail pour les agents, tous conçus pour améliorer l'expérience client et optimiser les opérations de support. Leur plateforme est conçue pour être flexible et évolutive, s'adressant aux entreprises de toutes tailles, y compris les petites entreprises, les startups et les grandes corporations. Zendesk met l'accent sur l'importance des flux de travail intégrés et des interactions client personnalisées, en tirant parti des données clients et de l'IA pour améliorer l'efficacité du service. De plus, ils fournissent des services professionnels, des ressources de formation et accordent une grande importance à la diversité, à l'inclusion et à la durabilité.

Description

• Lead technical discovery and solution scoping conversations with Corporate, Mid-Market, and Enterprise customers. • Partner with Sales to define technical strategies that support AMER pipeline growth and services revenue targets. • Own the technical relationship with prospects and customers during the sales cycle, from initial discovery through proposal and closure. • Design scalable customer experience, support, ITSM, automation, data, and AI-enabled solutions aligned with customer requirements. • Identify opportunities to incorporate AI, automation, agents, workflows, and knowledge-based systems into customer solutions. • Support Solutions Architects in key customer meetings, technical workshops, executive presentations, and strategic opportunities. • Drive best practices within the AMER Solutions Architecture team and apply global standards to regional execution. • Create a regular business rhythm with AMER Sales counterparts to ensure service propositions are included in relevant sales proposals. • Help define and execute the regional partnership strategy, including technology partners, implementation partners, and AI ecosystem partners. • Ensure all scopes are aligned with company methodology, delivery standards, technical feasibility, and customer success outcomes. • Lead, mentor, attract, and retain high-performing presales and solutions talent. • Create services sales strategies aligned with the Sales organization. • Provide weekly reporting on AMER pipeline, deal progression, technical risks, services opportunities, and action plans to achieve targets. • Translate business requirements into technical solutions, architecture recommendations, implementation plans, and measurable business outcomes. • Support customer pilots, Proofs of Concept, demos, solution prototypes, and AI-enabled workflow demonstrations. • Stay current on emerging AI technologies, agentic workflows, automation tools, API-driven architectures, and customer experience innovation.

🎯 Exigences

• Experience selling, scoping, or supporting Mid-Market and Enterprise software solutions. • Strong background in pre-sales, solutions architecture, consulting, implementation, technical strategy, or customer-facing technical roles. • Excellent interpersonal, communication, persuasion, presentation, and writing skills. • Proven ability to communicate technical value to C-level executives, directors, business stakeholders, and technical teams. • Experience scoping, managing, and executing customer pilots, Proofs of Concept, technical workshops, and solution demos. • Strong problem-solving skills, including the ability to translate business needs into practical technical solutions. • Advanced solution scoping capabilities, including the ability to use existing product capabilities while influencing future product development. • Previous consulting experience implementing enterprise-class software solutions. • In-depth knowledge of customer service software, ITSM, CRM, data warehousing, business intelligence, integrations, APIs, and customer experience platforms. • 2+ years of experience managing, mentoring, or leading a presales, solutions consulting, or similar technical team. • Bachelor’s degree or equivalent experience required; graduate degree is a plus. • Ability to work in a fast-paced environment with multiple priorities and stakeholders. • Willingness to travel when required for strategic customer engagements.

🏖️ Avantages

• Bonus • Benefits or related incentives • Flexible working hours