Senior Software Developer, Application Support

🕒 il y a 2 mois

🇨🇦 Canada – Télétravail

💵 $104 000 - $145 000 / an

⏰ Temps Plein

🟠 Senior

🧑‍💻 Développeur Full-Stack

👻 Score fantôme 4%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Zensurance

Site WebLinkedInTous les Emplois

51 - 200 employés

💼 Conseil

📦 Logistique

📣 Marketing

💰 Series B en 2020-08

Consulting • Logistics • Marketing

Zensurance est un courtier d'assurances pour petites entreprises de premier plan au Canada. L'entreprise propose une large gamme d'options d'assurances commerciales à bas coût adaptées à diverses professions et industries, allant de l'assurance tous risques chantier et de l'assurance auto commerciale à l'assurance pour le commerce électronique et les organisations à but non lucratif. Zensurance s'engage à servir plus de 300 000 propriétaires de petites entreprises canadiennes en offrant des devis instantanés et des économies considérables sur les polices d'assurance. En tirant parti de la technologie, Zensurance peut offrir des tarifs compétitifs et des couvertures complètes en collaborant avec plus de 50 fournisseurs d'assurance. De plus, ils fournissent des conseils d'experts, un service de gestion des sinistres dédié et une facilité de changement de prestataire d'assurance. Zensurance est fière de son service client et a reçu de nombreux prix dans l'industrie pour son approche innovante de l'assurance. La société se concentre sur le fait d'offrir aux petites entreprises une tranquillité d'esprit grâce à des solutions d'assurance sécurisées et stratégiques.

Description

• Serve as the primary escalation point for Tier 3+ incidents raised by the Application Support team that require deep technical investigation. • Investigate escalated issues at the code level — reading, understanding, and modifying production codebases across multiple engineering domains. • Take end-to-end ownership of resolutions: diagnose the root cause, implement and test a fix, and deploy to production. • Develop a broad working knowledge across Zensurance's technical domains (Node/TypeScript/AWS) to triage and resolve issues independently, without defaulting to dev-team escalation. • Engage engineering domain owners selectively when an issue requires their involvement. • Collaborate closely with Application Support team members to improve their ability to identify, triage, and resolve technical issues. • Document resolutions, build runbooks, and maintain the knowledge repository so that common escalations are resolved faster over time. • Identify recurring patterns in escalated incidents and drive upstream code or process changes to reduce their frequency. • Develop educational materials and provide coaching to help the team build technical confidence. • Collect and analyze incident data to surface trends and recommend data-driven process improvements. • Suggest and implement improvements to the escalation workflow, tooling, and support processes. • Contribute to cross-team collaboration with engineering, ensuring support insights inform product and platform quality. • Manage and respond to escalated tickets within parameters set by Broker Support SLAs. • Act as the senior technical voice within the Application Support team, setting the standard for investigation and documentation quality. • Mentor and coach team members, including the ability to explain complex technical concepts in accessible terms. • Assist Engineering Leadership in continuously improving craft capabilities across the support function.

🎯 Exigences

• University degree or college diploma in a recognized technical, vocational or academic program (preferably in Engineering or Computer Science) or equivalent work experience. • 5+ years building rich, complex web or mobile applications. • Experience in architecting and augmenting large software systems. • Extensive full-stack experience with Node/AWS and the TypeScript ecosystem. • Experience with React is a plus. • A passion for clean, reusable, and well-structured code. • Ability to communicate efficiently. • Collaborative work style. • A commitment to continuous improvement. • A commitment to continuous learning and knowledge sharing.

🏖️ Avantages

• Remote-first setup for added flexibility • Home office allowance to create a comfortable workspace • Top-tier tech: "Office in a box" with all necessary tech equipment • Half days before public holidays: Enjoy half days before long weekends • Flexible health and dental plans for families, including mental health support • Health & personal spending accounts to invest in wellness your way • Parental leave top-up, because family comes first • Education assistance reimbursement for courses, conferences, books, and memberships • Opportunities to learn from industry experts and grow your career • Weekly Friday huddles to share updates and connect across teams • Virtual & in-person team-building events to strengthen our culture