Field Service Engineer

🕒 il y a 8 jours

🤠 Texas – Distant

🤠 Texas – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🔧 Ingénieur Service Itinérant

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ZF Group

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1915

🏗️ Construction

💼 Conseil

🎖️ Défense

Construction • Consulting • Defense

ZF Group est une entreprise technologique mondiale spécialisée dans la conception de la mobilité de demain. Avec environ 230 sites répartis sur 40 marchés, ZF se concentre sur des solutions innovantes dans l'industrie automobile, notamment dans des domaines de haute technologie tels que les groupes motopropulseurs électriques et les véhicules autonomes. L'entreprise est fière de favoriser un environnement de travail diversifié où les employés participent à des projets révolutionnaires visant à créer des solutions de mobilité plus propres, plus sûres et plus connectées.

Description

• Serve as a technical field resource to internal ZF teams, OEMs, dealers, distributors, and fleet customers and address call center escalations as a Level 2 technical support resource. • Review the biweekly unit-down list with the call center to proactively identify and resolve field issues and escalate unresolved product concerns to engineering with clearly documented data and root cause observations. • Develop and maintain diagnostic tools and strategies (e.g., parameter decoders, measurement tools) to support efficient issue resolution. • Maintain and leverage working relationships with OE field reps to collaboratively support shared customers. • Deliver web-based and in-person technical training to distributors, fleets, dealer technicians, and internal teams and support the development of new training materials in partnership with the training team. • Conduct internal technical training sessions for cross-functional departments to enhance product knowledge and promote a knowledge-sharing culture through hands-on demonstrations, SOPs, and technical bulletins. • Visit dealerships and service partners in your region to maintain relationships and promote ZF support—travel permitting. • Assist sales and marketing with product positioning by providing technical insights and customer education and identify and support new retrofit opportunities through site visits, technical feasibility analysis, and solution guidance. • Collaborate with internal and external quality teams to investigate field concerns, develop repair strategies, and participate in campaign/recall activities including documentation and instruction review. • Participate in IAM policy development and process support for service-level claims.

🎯 Exigences

• Associate’s Degree with equivalent years of experience, bachelor's degree preferred • 3-5 years of technical experience in field service or product support, preferably in commercial vehicles or heavy-duty systems • Experience delivering technical training and developing training materials • Strong troubleshooting and diagnostic skills with driveline, axle, or transmission systems • Comfortable communicating across departments and with customers at all levels • Proficient in MS Office; experience with CRM, LMS, and diagnostic software tools preferred • ASE Certification is a plus

🏖️ Avantages

• Annual Incentive Plan • Paid Vacation • 401k Plan • Paid Holidays • A strong diversity culture • Supportive Employee Groups and community outreach activities