Senior Customer Success Manager

🕒 il y a 4 mois

🏄 California – Distant

🏄 California – Remote

💵 $130 000 - $160 000 / an

⏰ Temps Plein

🟠 Senior

🏆 Customer Success

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Zip

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2020

💳 Fintech

☁️ SaaS

🏢 Entreprise

Fintech • SaaS • Enterprise

Zip est une plateforme innovante pilotée par l'IA pour l'orchestration des achats, basée à San Francisco, CA. Elle se spécialise dans la simplification du processus d'approvisionnement en offrant des solutions telles que de la demande d'achat à l'approvisionnement et de l'approvisionnement au paiement, permettant aux organisations d'automatiser les demandes d'achat, de gérer les relations avec les fournisseurs et d'obtenir une meilleure visibilité des dépenses. La plateforme complète de Zip vise à améliorer l'efficacité et à réduire les coûts pour des entreprises de toutes tailles dans plusieurs secteurs, y compris les sciences de la vie, les services financiers et la technologie.

Description

• Help our largest customers drive procurement success on the Zip platform. • Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis. • Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices. • Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams. • Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty. • Manage customer health and hedge account risks based on data-driven adoption metrics. • Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations. • Train and empower customers to be product specialists to become increasingly self-sufficient for their organization. • Partner with the renewals team to achieve target GRR. • Continuously improve Customer Success assets and processes.

🎯 Exigences

• 8+ years of relevant work experience working in customer-facing customer success, technical account management or strategic consulting organization. B2B SaaS experience in a high-paced environment is a benefit. • Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools. • Excellent interpersonal skills and ability to establish quick rapport and trust with customers. • Strong project management skills to manage a dynamic customer portfolio. • Creative problem solver while being attentive to details. • Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.). • Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality).

🏖️ Avantages

• Start-up equity • Full health, vision & dental coverage • Catered lunches & dinners for SF employees • Commuter benefit • Team building events & happy hours • Flexible PTO • Apple equipment plus home office budget • 401k plan