ITSM Platform/Product Owner

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🕒 il y a 1 jour

🏖️ New Jersey – Distant

🏖️ New Jersey – Remote

💵 $146 000 - $209 000 / an

⏰ Temps Plein

🟠 Senior

🔴 Expert

✅ Responsable Produit

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Zoetis

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1952

🧬 Biotechnologie

💊 Pharmaceutique

🔬 Science

Biotechnology • Pharmaceuticals • Science

Zoetis est la première entreprise mondiale de santé animale, engagée à nourrir le monde et l'humanité en faisant progresser les soins pour les animaux. Avec plus de 70 ans d'innovation, Zoetis développe un large portefeuille et pipeline de médicaments, vaccins, diagnostics et technologies couvrant un continuum de soins pour prévoir, prévenir, détecter et traiter les maladies animales. Présente dans plus de 100 pays, l'entreprise soutient les éleveurs, vétérinaires et propriétaires d'animaux à travers le monde. Zoetis est guidée par la science et leur passion partagée pour le lien entre l'homme et l'animal, visant à créer un monde plus durable et plus sain pour tous.

Description

• Own the ServiceNow platform roadmap from a tooling standpoint (configuration, development, integrations, upgrades, and platform health), aligning delivery to business and IT priorities. • Partner with process owners (Incident/Change/Request/Problem/Knowledge/CMDB, etc.) to implement and continuously improve tooling capabilities that enable their operating models (without owning the processes themselves). • Establish and maintain tooling governance: configuration standards, SDLC controls, release management, environment strategy, audit readiness, and platform KPI reporting. • Lead configuration and development of ServiceNow modules and platform capabilities (e.g., workflows, catalog items, automation, notifications, roles, forms, UI policies, data policies, reporting/dashboards). • Own integration architecture and delivery for ServiceNow and adjacent enterprise systems using supported patterns (APIs/web services, SSO, directory/LDAP, identity and governance platforms), including ongoing monitoring and operational support for integrations. • Lead tooling enablement for the Service Catalog / Self-Service experience (structure, request models, fulfillment workflows, UX), in partnership with service owners and operational teams. • Provide tooling ownership and governance configuration for adjacent service delivery technologies such as Jira (as applicable): configuration standards, project/service template governance, workflow schemes, integration patterns, and reporting alignment with ServiceNow. • Define and maintain the toolchain interoperability strategy (ie, ServiceNow ↔ Jira ↔ identity ↔ monitoring ↔ asset/data sources), ensuring consistent data definitions, reliable integrations, and clear ownership for shared fields and master data. • Lead the ITSM tooling support team responsible for planning, development, testing, releases, and platform support for the ServiceNow ecosystem. • Manage vendor and partner delivery for platform development and integrations; ensure outcomes meet architecture standards, security/compliance needs, and operational expectations. • Own the CMDB platform configuration and data governance enablement (data model, relationship model, integrations/data mapping, data quality controls, and reporting) in partnership with risk/compliance and technical domain owners. • Implement and maintain platform controls that support auditability, resiliency, disaster readiness, and segregation of duties across environments and releases.

🎯 Exigences

• Bachelor’s degree in information technology, Computer Science, Engineering or related field; • 10–12+ years overall IT experience with progressive responsibility across enterprise platforms and service delivery. • 5+ years leading ServiceNow platform work in a product ownership / platform leadership capacity (roadmap, configuration, development, upgrades). • Demonstrated hands-on experience delivering configuration and custom development on ServiceNow (workflows, catalog, data model/CMDB, reporting/PA, access controls). • Experience establishing and enforcing platform governance: SDLC, release/change controls, environment strategy, code/config management, testing, and audit readiness. • Experience in regulated environments (pharma/animal health or similar) and working with compliance, risk, and audit teams (preferred)

🏖️ Avantages

• healthcare and insurance benefits beginning on day one • a 401K plan with a match and profit-sharing contribution from Zoetis • 4 weeks of vacation