Lead Cloud Integrations Engineer

🕒 July 23

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11:11 Systems

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2020

🤝 B2B

🔒 Cybersecurity

🏢 Enterprise

💰 Private equity on 2021-10

B2B • Cybersecurity • Enterprise

11:11 Systems is a provider of a resilient cloud platform and managed IT services focused on helping organizations modernize, protect, and manage their infrastructure. They offer managed public and private cloud, high-performance object storage, backup (including Veeam and Cohesity), disaster recovery as a service (DRaaS), and a suite of security services such as continuous risk scanning, managed detection and response (MDR), managed SIEM, and EDR. They also provide networking solutions (SD‑WAN, SASE, managed connectivity), consulting, and a Cloud Console for centralized management, targeting enterprise and professional customers.

📋 Description

• Deliver migration services to meet 11:11 Systems’ integrations strategy to customers. • Provide feedback to leadership as necessary to ensure that escalated tickets are prioritized and triaged as appropriate. • Triage incoming requests for 11:11 Systems’ migration strategy and plan out technical requirements with the team. • Act as a technical lead for the Cloud Integration team to resolve customer migration / integration problems. • Escalate and work alongside teams within 11:11 Systems, e.g. Operations, Infrastructure, Development etc. • Practice extreme ownership of project ticket(s) within area of responsibility • Follow 11:11 Systems’ best practices for service management • Deliver superior customer service while maintaining professional relationships • Own ticket escalations and ensure that it is followed on a consistent basis. • Ensure that migration-related incidents and problems are mitigated • Collaborate with vendors for support needs. • Ensure all escalated customer tickets are addressed and escalated to vendor support as needed in a timely manner • Enhance team efficiency by accepting ownership of new and different requests; exploring opportunities to add value to job accomplishments. • Work supportively with colleagues, operating consistent with 11:11’s Code of Business Ethics and Company Values. • Responsibly receive, transmit, and handle all company data and information per Company data handling agreements, work procedures, and policies. • Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements. • All other duties as assigned

🎯 Requirements

• Bachelor’s degree in a related field or equivalent work experience required. • 4+ years recent experience as a technical, hands-on, enterprise VMware administrator. • Extensive knowledge and experience using VMware management tools (vCenter, vCloud Director, VMware Configuration Manager). • Working experience managing scalable, highly available, mission critical virtualized VMware infrastructures • Experience should include implementing and managing multiple virtual environments • Solid understanding of and experience with virtualization technologies, such as VMware, OpenStack, AWS, etc. • Understanding of cloud-based infrastructure services, such as BaaS, IaaS and DRaaS • 4+ years of experience as a technical support representative with extensive hands-on troubleshooting • Excellent communicator, high energy, positive attitude, aptitude for professional growth • Must be detail and goal-oriented with demonstrated technical knowledge and consultative skills • Ability to pursue positive outcomes for assigned tasks independently • Must be able to work in assigned country without a visa sponsorship.

🏖️ Benefits

• Comprehensive healthcare plan options • Retirement plan with company match • Life, other supplemental insurances • Paid time off and company holidays • New Parent Leave • Wellness programs