Customer Success Manager

🕒 September 2

🇺🇸 United States – Remote

💵 $165k - $190k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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1mind

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

Artificial Intelligence • SaaS • B2B

1mind is an AI-driven sales automation platform that positions itself as an AI successor to conversational engagement tools like Drift. The company offers AI “closers” (branded as superhuman sales agents such as “Mindy”) designed to help B2B sales teams qualify leads, automate outreach, and improve quota attainment. Delivered as a SaaS product, 1mind emphasizes integrations with sales stack tools and uses machine learning to optimize conversational sales and conversion performance.

📋 Description

• Own a portfolio of customers from post-contract-signature onboarding through renewal and growth, with accountability for outcomes and long-term success • Drive adoption and value realization through onboarding, enablement, and ongoing engagement • Guide customers through change as workflows evolve • Define success criteria with customers and connect product usage to meaningful business outcomes • Serve as a strategic advisor to stakeholders across revenue, marketing, and operations teams • Lead renewals with a proactive, value-driven approach and identify expansion opportunities • Maintain visibility into customer health and communicate impact through outcome-focused business reviews • Share customer insights internally to influence product direction and scale repeatable success practices • Operate with a strong bias to action and navigate ambiguity

🎯 Requirements

• 5+ years of experience in Customer Success, Account Management, Implementation, or a similar customer-facing role in B2B SaaS • Track record owning complex, multi-stakeholder relationships end-to-end, from onboarding and implementation through renewal and expansion • Experience with enterprise B2B customers and GTM-focused use cases preferred • Familiarity with marketing automation, orchestration, or attribution platforms a plus • Hands-on experience with Salesforce and Claude a plus • PMP, CSM, or similar certification a plus • Ability to work full-time in the U.S.; sponsorship question included in the application

🏖️ Benefits

• Target incentive • Stock options/equity • Full range of benefits and perks • Remote-first work arrangement • Ownership, autonomy, and impact from day one • Supportive and inclusive work environment • Meaningful work • Opportunity to increase your network of Superhumans