Senior Customer Success Executive

🕒 September 2

🏄 California – Remote

🏄 California – Remote

💵 $110k - $130k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Luma Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Luma Health is a company specializing in providing an AI-powered Patient Success Platform that enhances healthcare delivery by optimizing patient engagement and operational workflows. Their solutions include scheduling, waitlist management, automatic reminders, digital communication, and EHR integration to improve efficiency and outcomes in healthcare organizations. Luma Health serves a range of healthcare providers including enterprise health systems, specialty groups, and regional and rural care providers, enabling them to streamline processes and increase patient satisfaction and retention.

📋 Description

• Serve as a trusted advisor to strategic customers, including large health and hospital systems and Academic Medical Centers • Manage a portfolio of strategic healthcare clients • Build relationships with executive teams, clinical leaders, operational managers, IT, and software users • Act as the primary point of contact for high-value clients • Lead onboarding and collaborate with internal teams on implementation and integration • Drive product adoption, usage, satisfaction, retention, and growth • Understand customer goals, challenges, and strategic priorities and tailor solutions • Identify upselling and cross-selling opportunities • Develop and implement customer success plans aligned with customer goals and KPIs • Monitor customer health metrics and proactively address churn or dissatisfaction risks • Conduct regular business reviews • Analyze customer data and feedback to derive actionable insights • Present reports and updates to clients and internal stakeholders • Advocate for customers with Product, Engineering, Sales, and Support teams • Stay informed on healthcare industry trends, regulations, and technology developments • Provide product training and education to customers and internal stakeholders

🎯 Requirements

• 5+ years of relevant work experience in customer success or account management • SaaS experience preferred • Excellent project management skills • Ability to collaborate across multiple internal and external stakeholders • Exceptional written and verbal communication skills • Proven success building trust and driving results for senior executives, IT, and day-to-day software users • Ability to identify underlying problem drivers, develop hypotheses, and execute solutions • Proven record of unblocking relationships, turning detractors into advocates, and driving issues to resolution with great client satisfaction • Tech-savvy with strong analytical skills, including analyzing source material and verifying accuracy and completeness of details • Ability to thrive in a dynamic, fast-paced startup environment • Proven success growing annual account spend over time • Healthcare, EMR, EHR Consulting, or Product Management experience preferred • Process building experience preferred • Upsell experience preferred

🏖️ Benefits

• Luma Health covers 99% of the employee and 85% of the dependent premium costs • Work Life Balance • Flexible Time Off • Wellness Programs • Discounted Perks • 401(k) and Company Equity • Target bonus • Stock options • Medical, dental, and vision benefits