Staff Program Manager, CX Operations – Programs

🕒 October 21

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $131k - $190k / year

⏰ Full Time

🔴 Lead

📋 Program Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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• Open for 22 days.
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1Password

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🔒 Cybersecurity

☁️ SaaS

⚡ Productivity

💰 $620M Series C on 2022-01

Cybersecurity • SaaS • Productivity

1Password is a leading password management and cybersecurity company that offers solutions for both individual and business customers to securely store and manage passwords, secrets, and sensitive information. With features like extended access management (XAM), 1Password empowers users to manage access to every application and web account, ensuring security across all devices with alerts for possible breaches. Trusted by over 150,000 businesses, 1Password provides comprehensive security solutions that enhance productivity by enabling easy and secure sharing of credentials and managing permissions, while maintaining high visibility and control. Their services cater to enterprises and families, providing protection from bad actors in today's SaaS-centric hybrid work environment.

📋 Description

• Lead strategic, cross-functional programs across customer engagement, including Voice of Customer, customer content, advocacy, and related initiatives • Establish plans, owners, milestones, dependencies, success measures, and operating rhythms • Build scalable methods to collect, synthesize, and activate customer feedback • Connect customer insights to decisions, communications, and measurable improvements • Lead initiatives improving customer journeys, handoffs, feedback loops, and key customer-lifecycle moments • Partner with Customer Experience, GTM, Product, Engineering, RevOps, and other teams • Manage tradeoffs and deliver shared outcomes across functions • Present recommendation-led updates in team meetings, company forums, and executive discussions • Support rollout, communications, enablement, and adoption of programs, processes, tools, and ways of working • Identify opportunities for simplification and automation • Advance customer engagement, adoption, retention, advocacy, and product decisions through customer insight

🎯 Requirements

• 6+ years of experience in program management, operations, strategy and operations, or a related field, including customer-focused programs • Experience leading complex, cross-functional initiatives from scope through implementation, adoption, and transition to ongoing ownership • Ability to create structure from ambiguity, right-size processes, manage competing priorities, and exercise sound judgment • Strong executive presence and communication skills • Ability to present recommendations, tradeoffs, risks, and decisions to stakeholders at all levels • Experience influencing partners without formal authority and aligning teams with different priorities, working styles, and technical knowledge • Experience using AI-enabled tools and automation for research, analysis, planning, communication, workflow execution, or operational efficiency • Preferred: experience in Customer Success, customer engagement, Voice of Customer, customer advocacy, customer insights, customer content, digital engagement, or customer education • Familiarity with Asana or Notion, or a project management certification, is helpful • Must live in and be legally authorized to work in the United States or Canada • Willingness to work Eastern Time hours if not located in that time zone • Successful completion of a background check

🏖️ Benefits

• Health benefits • Dental benefits • 401(k) / RRSP retirement benefits • Generous paid time off • Equity grant / RSU program • Incentive programs • Maternity and parental leave top-up programs • Retirement matching program • Free 1Password account • Paid volunteer days • Peer-to-peer recognition through Bonusly • Remote-first work environment • In-person onboarding in Toronto for go-to-market roles • Occasional travel to department offsites, meetings, and customer events • Accommodation available during the recruitment process

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